Skills:

Network Infrastructure, Risk Management, Service-Minded, Windows Server, Architecture, Procurement, Budgeting, VMware, ERP

Job type:

Full-time

• Networking & Security.
• Manage, maintain, and support network systems including LAN, WAN, Wi-Fi, and VPN.
• Administer and operate network and security devices such as firewalls, switches, routers, and access points.
• Implement and support compliance with IT security policies, including access control, password policy, and data protection.
• Monitor, troubleshoot, and resolve network and security incidents.
• Support cybersecurity initiatives, backup systems, disaster recovery (DR), and business continuity planning (BCP).
• IT Infrastructure Management.
• Manage, operate, and maintain servers, storage, and backup systems.
• Administer and support core systems such as Active Directory, DNS, DHCP, file servers, and email systems (on-premise and/or cloud).
• Plan, implement, install, patch, and upgrade IT infrastructure systems.
• Support system upgrades, migrations, and new technology implementations.
• Manage and support cloud or hybrid IT environments.
• Vendor & Outsourcing Management.
• Coordinate and manage vendors, service providers, and system integrators.
• Evaluate vendor service quality, cost, and performance.
• Manage service level agreements (SLA) and follow up on service delivery.
• Support procurement of IT hardware, software, and IT services.
• Help Desk & User Support.
• Manage and provide daily IT support services in accordance with defined SLA.
• Support IT equipment including laptops, desktops, printers, CCTV, and access control systems.
• Troubleshoot incidents and service requests both on-site and remotely.
• Analyze recurring issues, identify root causes, and improve support processes.
• Prepare user guides and conduct basic IT training for users.
• IT Asset Management.
• Manage IT assets including hardware, software, and licenses.
• Maintain accurate IT asset inventory and asset lifecycle records.
• Track warranty status, renewals, and software license compliance.
• Support IT budgeting and planning for equipment replacement or upgrades.
• ERP & Application Support.
• Provide functional and technical support for ERP systems.
• Support users in daily ERP operations and troubleshooting.
• Coordinate with ERP vendors and consultants for issue resolution.
• Support ERP system enhancements, testing, upgrades, and new module implementation.
• Monitor and manage system interfaces between ERP and other applications.
• Manufacturing / Factory IT Support.
• Support IT systems related to manufacturing operations, including production systems, label printers, and handheld or barcode devices.
• Maintain and support factory network infrastructure.
• Support CCTV and security systems within production areas.
• Work closely with Production, Engineering, and Quality teams to ensure IT system availability.
• IT Policy, Compliance & Documentation.
• Develop, maintain, and follow IT policies, procedures, and standards.
• Maintain IT documentation including network diagrams and system architecture.
• Support internal and external audits.
• Support IT risk management, change management, and compliance activities.
• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or related field.
• Experience in IT infrastructure, networking, ERP systems, or related roles.
• Experience in a manufacturing or factory environment is preferred.
• Hands-on experience in IT support, system operation, or IT service management.
• Technical Skills.
• Networking & Security (Firewall, Switch, VLAN, VPN).
• Server & Virtualization (VMware, Hyper-V).
• Windows Server.
• ERP systems.
• IT Asset & Service Management.
• Cloud platforms (Microsoft 365, AWS).
• Soft Skills.
• Leadership and team coordination.
• Strong troubleshooting and analytical skills.
• Good communication and coordination skills.
• Service-minded attitude.
• Ability to work under pressure in a production environment.
• Why Join Us?.
• At COSMAX (Thailand) Co., Ltd., we offer.
• comprehensive benefits.
• 5-day workweek.
• promoting work-life balance.
• Lunch provided.
• at our company cafeteria.
• Overtime pay.
• and.
• meal allowances.
• for extended work hours.
• Employee shuttle service.
• covering routes such as Bangna-Trad, Theparak, and Bangphli Housing.
• Group insurance.
• for health and security.
• Bonus.
• paid twice annually.
• Annual salary adjustments.
• every April.
• 16 public holidays.
• per year.
• Annual leave.
• with one additional day earned annually.
• Personal leave.
• for individual needs.
• Exclusive discounts.
• on COSMAX products.
• Annual health check-ups.
• for employee well-being.
• Annual parties.
• and.
• company outings.
• to celebrate achievements.
• Opportunities for.
• training and development.
• to grow your skills.
• Join a workplace that emphasizes both personal satisfaction and professional growth.
• Submit your resume to.
• cosmax.com.
• https://www.cosmax.co.th.
• Join us in shaping the future of beauty! .