Skills:

Financial Reporting, Financial Analysis, Risk Management, Accounting, Leadership Skill

Job type:

Full-time

• Financial Strategy: Develop and implement financial strategies to support the company's goals and objectives in Indonesia. Budgeting and Forecasting: Oversee the preparation of Indonesia's budgets and financial forecasts, ensuring accuracy and alignment with company targets. Financial Reporting: Ensure timely and accurate financial reporting, including monthly, quarterly, and annual reports. Compliance: Ensure compliance with local and international financial regulations and standards. Risk Management: Identify and manage financial risks, developing strategies to mitigate these ris ...
• Preferred Skills.
• Min 10 years of relevant experience Strong knowledge of financial management, accounting principles, and financial regulations. Excellent analytical and problem-solving skills. Outstanding communication and leadership skills. High degree of professional ethics, integrity, and responsibility. Proven ability to manage multiple stakeholders and complex financial matters. Experience in managing finance operations in Indonesia. Strong network within the finance and regulatory sectors in Indonesia. Demonstrated leadership abilities and experience in a senior finance role.

Experience:

5 years required

Skills:

Risk Management, Procurement, Accounting, CPA, ERP

Job type:

Full-time

• Tax Compliance & Reporting Ensure accurate and timely filing of all required tax returns in compliance with Thailand tax laws, including but not limited to Value-Added Tax (VAT), Corporate Income Tax (CIT), Withholding Taxes, and other applicable local taxes. Monitor changes in Thailand tax regulations issued by the Bureau of Internal Revenue (BIR) and local government units (LGUs), and assess their impact on retail operations, cross-border transactions, and supply chain flows within the country. Provide tax advisory support to business units on transaction structuring, intercompan ...
• Bachelor's degree in Accountancy, Finance, or a related field; CPA or equivalent certification is highly preferred. Minimum 5 years of tax experience in Thailand, ideally in F&B, retail, or consumer goods sectors. Having previous employment with at least one of the Big 4 is an advantage. Strong knowledge of BIR regulations and LGU compliance requirements. Experience supporting multi-branch or outlet-based businesses with POS and ERP systems Excellent analytical, communication, and stakeholder management skills. Comfortable operating in a fast-paced, entrepreneurial environment with both corporate and field teams.

Experience:

5 years required

Skills:

Project Management, Industry trends, E-learning, English

Job type:

Full-time

Responsibility: Training Framework Development: - Design and develop a comprehensive training framework for store employees, including tea baristas and store managers. - Create training materials, manuals, and resources that are engaging and effective. - Develop training programs that cover customer service, product knowledge, operational procedures, and company policies. Training Delivery: - Conduct training sessions for new hires and ongoing training for existing employees. - Utilize a variety of training methods, including workshops, on-the-job training, e-learning, and role-pla ...

Skills:

Industry trends, Leadership Skill, eCommerce, English, Thai

Job type:

Full-time

• Develop and lead the overall User Operations strategy, aligning O2O and DTC initiatives with broader company goals.
• Translate customer and market insights into operational strategies that drive growth, efficiency, and retention. 2. Department Oversight.
• Supervise and mentor the O2O Manager and DTC Manager, ensuring operational targets, KPIs, and quality standards are met.
• Foster synergy between the O2O and DTC functions to deliver a unified and consistent customer experience. 3. Customer Experience Optimization.
• Champion customer-centric thinking across all operations, ensuring a frictionless, responsive, and personalized user experience across all touchpoints.
• Implement frameworks for continuous feedback, improvement, and customer satisfaction. 4. Operational Excellence.
• Streamline and optimize end-to-end processes within both O2O and DTC operations to improve efficiency, reduce cost, and enhance service quality.
• Set and monitor key performance indicators (KPIs) across teams, using data-driven insights for decision-making. 5. Cross-functional Collaboration.
• Collaborate closely with Marketing, IT, Product, Store Operations, and Supply Chain to ensure operational alignment and drive initiatives forward.
• Act as a central bridge between strategic planning and on-ground execution. 6. Digital & Data Enablement.
• Leverage technology and data analytics to identify trends, improve operations, and guide strategic direction.
• Oversee the integration and scaling of digital tools that support O2O and DTC initiatives. 7. People Leadership.
• Build, manage, and inspire a high-performing User Ops team.
• Encourage innovation, accountability, and a culture of continuous improvement. 8. Market Intelligence & Compliance.
• Stay informed on industry trends, customer expectations, and competitive benchmarks to keep Chagee ahead of the curve.
• Ensure all user operations comply with relevant legal and regulatory requirements.
• Minimum 7-10 years of experience in operations, customer experience, or eCommerce/digital roles, preferably within F&B, retail, or tech-driven environments.
• Proven track record in managing cross-functional teams and implementing scalable customer experience strategies.
• Strong analytical and strategic thinking skills; experience with data analytics platforms is a plus.
• Excellent leadership, communication, and organizational abilities.
• Hands-on experience with digital platforms, delivery operations, and DTC models.
• Bachelor's degree in Business, Operations, or a related field (Master's degree is a plus).
• Fluent in Thai and English.

Experience:

5 years required

Skills:

Risk Management, Procurement, Accounting, CPA, ERP

Job type:

Full-time

• Tax Compliance & Reporting Ensure accurate and timely filing of all required tax returns in compliance with Thailand tax laws, including but not limited to Value-Added Tax (VAT), Corporate Income Tax (CIT), Withholding Taxes, and other applicable local taxes. Monitor changes in Thailand tax regulations issued by the Bureau of Internal Revenue (BIR) and local government units (LGUs), and assess their impact on retail operations, cross-border transactions, and supply chain flows within the country. Provide tax advisory support to business units on transaction structuring, intercompan ...
• Bachelor's degree in Accountancy, Finance, or a related field; CPA or equivalent certification is highly preferred. Minimum 5 years of tax experience in Thailand, ideally in F&B, retail, or consumer goods sectors. Having previous employment with at least one of the Big 4 is an advantage. Strong knowledge of BIR regulations and LGU compliance requirements. Experience supporting multi-branch or outlet-based businesses with POS and ERP systems Excellent analytical, communication, and stakeholder management skills. Comfortable operating in a fast-paced, entrepreneurial environment with both corporate and field teams.

Experience:

5 years required

Skills:

Automation, Salesforce, Customer Relationship Management (CRM)

Job type:

Full-time

• Develop and execute CRM strategies to drive user acquisition, retention, and engagement across multiple channels (email, SMS, push notifications, in-app messaging, etc.). Optimize user segmentation and lifecycle marketing strategies to maximize customer lifetime value. Monitor key CRM performance metrics, analyze user data, and identify opportunities for personalization and automation. Collaborate with marketing, product, and engineering teams to enhance CRM capabilities and ensure seamless user journeys. Test and iterate on CRM campaigns, leveraging A/B testing and data insights t ...
• Minimum 5 years of experience in CRM, lifecycle marketing, or user growth roles. Strong analytical skills with experience in customer segmentation, behavioral analysis, and A/B testing. Proficiency in CRM tools (e.g., Salesforce, Braze, HubSpot, or similar platforms). Experience working in fast-paced, data-driven environments with a growth mindset. Ability to manage multiple projects, prioritize effectively, and collaborate across teams. Experience in e-commerce, food delivery, or retail industries is a plus.

Skills:

Financial Reporting, Financial Analysis, Risk Management, Accounting, Leadership Skill

Job type:

Full-time

• Financial Strategy: Develop and implement financial strategies to support the company's goals and objectives in Indonesia. Budgeting and Forecasting: Oversee the preparation of Indonesia's budgets and financial forecasts, ensuring accuracy and alignment with company targets. Financial Reporting: Ensure timely and accurate financial reporting, including monthly, quarterly, and annual reports. Compliance: Ensure compliance with local and international financial regulations and standards. Risk Management: Identify and manage financial risks, developing strategies to mitigate these ris ...
• Preferred Skills.
• Min 10 years of relevant experience Strong knowledge of financial management, accounting principles, and financial regulations. Excellent analytical and problem-solving skills. Outstanding communication and leadership skills. High degree of professional ethics, integrity, and responsibility. Proven ability to manage multiple stakeholders and complex financial matters. Experience in managing finance operations in Indonesia. Strong network within the finance and regulatory sectors in Indonesia. Demonstrated leadership abilities and experience in a senior finance role.

Experience:

3 years required

Skills:

Meet Deadlines, Recruitment, Payroll, English

Job type:

Full-time

• HR Operations (Store HRBP) and Office Operations Location: Thailand.
• Job Overview.
• The HR Operations (Store HRBP) and Office Operations role is responsible for managing both HR and administrative functions for store and office operations in Thailand. This includes overseeing the HRIS system, managing end-to-end HR processes, and supporting the needs of store employees, while ensuring alignment with the company's HR policies and procedures. This role requires a proactive, agile, and hands-on HR prof ...
• HR Support for Store and Office Operations: Provide comprehensive HR support for both store and office operations, including HRIS system management, compensation & benefits, store incentive programs, employee relations, performance management, and HR policy compliance. Recruitment and Onboarding: Manage the end-to-end recruitment process for store and office roles, from hiring and onboarding to offboarding, ensuring a seamless employee experience. Employee Relations: Foster a positive working environment by addressing employee concerns, resolving conflicts, and promoting open communication across teams. Performance Management: Support the implementation of performance appraisal systems, provide constructive feedback, and help develop improvement plans for store and office staff. Training and Development: Coordinate and support training initiatives to enhance employee skills and improve overall performance. HR Administration: Handle administrative HR tasks such as maintaining employee records, assisting with payroll processes, and ensuring compliance with internal policies and local labor regulations. Policy Implementation: Assist in developing and implementing HR policies and procedures tailored to store and office operations to ensure consistency and legal compliance. Health and Safety Compliance: Ensure adherence to health and safety regulations in all store locations, creating a safe and secure working environment. Reporting: Prepare HR reports and analytics for the Country HRBP, providing insights and strategic recommendations. Collaboration: Partner closely with store management and the Country HRBP to ensure effective implementation of HR initiatives and alignment with business goals.
• Proven experience in HR operations or HR generalist roles, preferably in the retail or F&B sector. Extensive experience with the Workday system is a strong advantage. Strong HR functional knowledge across areas such as recruitment, onboarding, employee relations, performance management, and C&B. Good command of English, both written and spoken. Strong interpersonal and people skills, with the ability to engage and influence across all levels. Strong organizational and time management skills, with a sense of urgency and the ability to adapt to fast-changing needs. Entrepreneurial mindset with the ability to take initiative and solve problems independently. A team player with a strong "together-as-one" mindset to build trust and collaboration across teams. A professional and ethical role model in HR, demonstrating integrity, fairness, and consistency. Proficiency in general HR systems and tools (e.g., HRIS). High attention to detail and accuracy. Ability to manage multiple tasks and meet deadlines. Knowledge of local labor laws and HR compliance. Strong partnership mindset to work effectively with store and office teams.

Experience:

5 years required

Skills:

Project Management, Industry trends, E-learning, English

Job type:

Full-time

Responsibility: Training Framework Development: - Design and develop a comprehensive training framework for store employees, including tea baristas and store managers. - Create training materials, manuals, and resources that are engaging and effective. - Develop training programs that cover customer service, product knowledge, operational procedures, and company policies. Training Delivery: - Conduct training sessions for new hires and ongoing training for existing employees. - Utilize a variety of training methods, including workshops, on-the-job training, e-learning, and role-pla ...