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Product Support/Analyst



- Provide high-quality technical support and customer service to Esri end users and efficient troubleshooting

- Plan, design, test, certify, release, and support ArcGIS products

- Willingness to learn, R&D and apply new technologies such as big data, IoT, data science, machine/deep learning, container-orchestration system in geospatial context

- Promote and align Esri’s ArcGIS platform with the needs of new and existing customers

- Advise customers regarding innovative solutions using Esri technology and content to help them make better decisions. Recommend relevant strategies, architectures, and solutions and work with customers to prepare implementation and migration strategies.

- Prepare and present high-quality technical presentations and demonstrations when needed.


- Bachelor’s/Master's  in Computer Engineer, Computer Science, Geographic or other IT releted  filed

- Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment

- Strong problem-solving and analytical skills

- Knowledge of or the ability to learn Windows and Linux operating systems including SSL, ports, web server permissions, load balancers, LAN/WAN technology, RDBMS and installation, configuration, and performance of ArcGIS Enterprise and related technologies

- Python or JavaScript for implementation, troubleshooting and software testing, as well as web protocols and formats such as REST and JSON

Skills required
  • GIS
  • English (Very Good)
Education required
  • Computer Engineering
Experience required
  • any or no experience
Career level
  • Entry Level
Only Thai nationals can apply
  • Negotiable
Job function
  • IT / Programming
Job type
  • Full-time

Company overview

Size:1000-2000 employees
Industry:Information Technology
Founded in:1968

From a service provider of data backup center during Vietnam War, CDG Group has become a professional service provider of integrated and comprehensive total IT solutions in Thailand. We have been serving leading organizations – from public sector, state-enterprises, to large corporations in private ... Read more

Why join us: We believe in potential of our people. CDG strives to provide the best experimental learning and development programs that strengthen our employees’ capabilities. Our opportunities extend to individual development, coaching, domestic and international training, projects and activities. These activit ... Read more

Job location: Yannawa
Head office: 202 Nanglinchi Rd., Chongnonsee, Yannawa, Bangkok 10120, Thailand
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  • Annual bonus
  • Health Insurance
  • Dental Insurance
  • Five-day work week
  • Transport Allowance
  • Learning & Development Opportunities
  • Provident fund
  • Life Insurance
  • Flexible working hours
  • Overtime pay
  • Company car
  • Professional development
  • Job training
  • Social Security
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