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GIS Helpdesk Support

atCDG GROUP

Responsibilities

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
  • Provide technical support and customer service to end users through effective communication
  • Identify, understand, research and recommend solutions for customer issues by means of company products (ArcGIS knowledge including ArcGIS Desktop, ArcGIS Online, ArcGIS Enterprise, and other related ArcGIS technologies)
  • Escalate more complex customer technical issues to senior level support colleagues

Qualifications

  • Strong phone and verbal communication skills along with active listening
  • Ability to patiently communicate technical information clearly and concisely
  • One year of experience in position offered or one year as a GIS research fellow, GIS specialist, or related occupation
  • Demonstrated experience in ArcGIS Desktop, ArcGIS Enterprise, ArcGIS Online and ArcGIS Apps
  • Bachelor in GIS, geography, IT or a related field of study

 

Experience required
  • any or no experience
Career level
  • Entry Level
Only Thai nationals can apply
Job function
  • IT / Programming
  • Engineering
Job type
  • Full-time
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Company overview

Size:1000-2000 employees
Industry:Information Technology
Location:Bangkok
Website:www.cdg.co.th/
Founded in:1968

From a service provider of data backup center during Vietnam War, CDG Group has become a professional service provider of integrated and comprehensive total IT solutions in Thailand. We have been serving leading organizations – from public sector, state-enterprises, to large corporations in private ... Read more

Why join us: We believe in potential of our people. CDG strives to provide the best experimental learning and development programs that strengthen our employees’ capabilities. Our opportunities extend to individual development, coaching, domestic and international training, projects and activities. These activit ... Read more

Job location: Yannawa
Head office: 202 Nanglinchi Rd., Chongnonsee, Yannawa, Bangkok 10120, Thailand
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Benefits

  • Annual bonus
  • Five-day work week
  • Learning & Development Opportunities
  • Life Insurance
  • Overtime pay
  • Professional development
  • Social Security
  • Dental Insurance
  • Transport Allowance
  • Provident fund
  • Flexible working hours
  • Company car
  • Job training
  • Health Insurance
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