RESPONSIBILITIES 

1. Support

• Maintenance and support the current systems
• Receive calls from 1st line support/customer and investigate problems until they are forwarded to the team/partner that can be solved and report results
•  Available support 24x7 in case have incident incase got urgent incident
• Coordinate with Project team to manage service / database / network / operation for make the best solution to customer

2. System Implementation

• Deploy and monitor changes process for production environment
• Install OS & Software & Periphera
• Set up system parameters
• Enter set up data
• Prepare user manual
• Trouble Shooting

3. Project Management and Testing

• Work directly with project managers to help implement project goals
• Function Test, System Test / Conduct system testing, collect actual testing results
• Help Project Managers setting up and deploying testing environments

QUALIFICATIONS 

• Male or Female, 23-30 years of age
• Bachelor degree in Computer Engineer, Computer Science or any related fields
• Minimum 2 to 5 years’ experience in Hardware PC, POS Support, Windows platforms configuration
• Ability to multitask and prioritize workload
• Ability to perform job under time constraint/pressure
• Ability to work frequently in night time/holiday
• Ability to do plant maintenance period in long holiday
• Ability to work in dynamic environment and manage to meet the SLA (Service Level Agreement)
• Experience with retail businesses including Service Desk tool is an advantage
• Having knowledge in Software development and Software Testing would be advantaged
• Experience /knowledge with Database / SQL is preferred
• Good command of English

• Salary: 25,000 - 28,000 thb (ยังไม่รวมOT)
• Contract: 1 Year
• Location: Exchange Tower 388 Sukhumvit Rd, Khwaeng Khlong Toei, Khet Khlong Toei, Bangkok 10110
• Working time: Monday - Friday, 9.00 am - 6.00 pm.
• Benefits : SSO, Health Insurance, Health check up