This job has expired
Customer Service Guest Specialist (Indonesian)
atBooking.comAre you excited by the chance to use your skills to solve problems and make an impact in your day-to-day work? Can you use your sharp social skills to give Booking.com's partners a friendly, personal and positive experience every time? If so, you could be the hero we're looking for!
Who we are:
Booking.com is the planet's #1 accommodation site. Booking.com's diverse team, 15,000 strong, is united by a single mission: to empower people to experience the world. Whether in Bangkok or at one of the over 200 offices worldwide, we work hard to help make more than a million travel dreams come true every single day.
Supporting them as they do, as well as our partners who help them do it, is Booking.com's globally diverse Customer Service department. Over 8000 people strong, speaking more than 40 languages, in 13 countries worldwide – the CS department is connected by a love of travel and a passion for creating an incredible experience for Booking.com's guests and partners, 24 hour a day, 7 days a week.
So, are you ready?
The next start date is in October 2018.
- Liaising between guests and partners to resolve medium to high complexity issues via phone and email on various topics such as: modifications, cancellations or confirmation of reservations, special requests, easy complaints, etc.
- Providing accurate, valid, and complete information by using the right tools, methods, and processes.
- Ensuring a high level of customer service and a positive guest experience
- Supporting your colleagues with peer learning, and being open to feedback from others
- Positively participating in company events, and in weekly team meetings
- Taking part in new projects and tests that we may need your help with
- Promoting the Booking.com culture.
- Fluency in English and Indonesian
- An affinity for offering excellent customer service
- Ability to adapt and work well under pressure in a fast-paced environment
- Ability to take ownership and solve problems
- Positive and resilient attitude
- Great teamwork skills
- Bachelor's degree with minimum 5 years working experience in a related field
- You are currently based in Thailand, Jakarta - Indonesia or Kuala Lumpur - Malaysia
Experience required
- 3 years
Salary
- 24,100 - 32,200 THB
Job function
- Customer Service
Job type
- Full-time
Company overview
Booking.com BV (the company behind Booking.com, the market leading online hotel and vacation rentals reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel and vacation rentals markets. Book ... Read more
Why join us: Our talented people, strong foundations, hard-won experience, diversity of cultures and global ethos help us get it booking right each day. Booking.com gives each employee the power to make decisions, as well as responsibility for these decisions, but when we work together – across cultures, countri ... Read more
Benefits
- Five-day work week
- Job training
- Professional development
- Dental Insurance