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Guest Relations Officer
atBangkok Marriott Marquis Queen's ParkJob Summary
- Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
- Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Ensure that any outstanding requests from the previous day receive priority and are resolved.
- Monitor inventory and order general office supplies.
- Notify Loss Prevention/Security of any guest reports of theft.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Experience required
- any or no experience
Career level
- Entry Level
- Middle Level
Only Thai nationals can apply
Salary
- Negotiable
Job function
- Hospitality
- Customer Service
- Management
Job type
- Full-time
Company overview
Size:100-500 employees
Industry:Hotels / Hospitality
Location:Bangkok
Website:www.marriott.com
Founded in:2017
Ranking:5/5
Marriott International’s value proposition as an inclusive employer is simple: Find Your World. With more than 5,700 properties and 30 brands worldwide, the opportunities in a Marriott career are endless. Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, ... Read more
Why join us: Marriott’s culture of “putting people first” is very close to my culture and it affords the opportunity to make a positive impact in many people’s lives.
Job location: Khlong Toei
Head office: 199 Sukhumvit Soi 22
Benefits
- Company uniform
- Learning & Development Opportunities
- Annual bonus
- Professional development
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