Experience:

3 years required

Skills:

Microsoft Office, Customer Relationship Management (CRM), English, Thai

Job type:

Full-time

• Welcoming clients and visitors with professionalism, warmth and a high level of hospitality, ensuring a memorable first impression.
• Acting as the first point of contact for the boutique and delivering a consistent client experience aligned with brand standards.
• Managing incoming calls, emails and client enquiries while ensuring timely responses and appropriate follow-up.
• Coordinating appointments, client arrivals and boutique traffic flow to ensure a seamless client journey.
• Supporting client allocation and ensuring visitors are attended to throughout their boutique experience.
• Supporting the collection and accuracy of client information within CRM systems and visitor tracking tools.
• Managing the boutique appointment calendar and supporting scheduling coordination for the boutique team.
• Monitoring daily boutique traffic and maintaining accurate records and reporting.
• Ensuring the boutique remains fully prepared and presented to the highest standards at all times.
• Managing hospitality materials and supporting inventory replenishment when required.
• Providing administrative support and contributing to the efficient running of the boutique.
• Supporting events, activations and peak business periods to ensure seamless execution.
• Minimum of 3 years of experience in hospitality, luxury retail, customer service, reception or a client-facing environment.
• Excellent interpersonal and communication skills.
• Strong customer service orientation with a high level of attention to detail.
• Professional, polished and confident presentation.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Positive, proactive and solution-oriented mindset.
• Ability to work effectively within a collaborative team environment.
• Proficiency with Microsoft Office applications and CRM tools is an advantage.
• Fluent in Thai and English.
• Audemars Piguet offers a competitive and comprehensive compensation and benefits package.
• Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Experience:

2 years required

Job type:

Full-time

• Delivering an outstanding customer experience throughout the entire client journey, from pre sales to after sales.
• Contributing actively to the boutique performance and ensuring a strong brand representation.
• Supporting product and brand promotion by executing assigned actions within defined timelines and objectives.
• Applying best practices on the shop floor and contributing to service excellence.
• Taking initiatives to enhance overall boutique performance and client engagement.
• Sharing knowledge and supporting team collaboration on a day to day basis.
• Ensuring high standards of presentation, service and operational excellence within the boutique.
• Minimum of 5 years of experience in luxury retail or hospitality.
• Excellent interpersonal and communication skills.
• Strong customer service orientation with a high level of attention to detail.
• Positive, proactive and solution oriented mindset.
• Ability to take ownership and actively contribute to a collaborative team environment.
• Comfortable operating in a fast paced and demanding environment.
• Additional Information.
• Audemars Piguet offers a competitive and comprehensive compensation and benefits package.
• Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.