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Customer Experience Associate
atAIRR Labs (Thailand) Co., Ltd.JOB DESCRIPTION
With customer experience-first mindset, Customer Experience Associate will support our brands’ online presence. You will act as a liaison to provide product/services information to resolve any emerging problems that our customers might face. You will ensure customers will have delighting online store experience on all brand touchpoints.
Ideal candidates for this role should be creative and innovative, multimedia savvy, well-organized, and must be excellent communicators. An exceptional Customer Experience Associate should be comfortable in using analytics to drive highly effective digital campaigns, continuously enhance brand store and customer experience, and deliver online store objectives
RESPONSIBILITIES
- Manage all consumer communication across ecommerce platform.
- Identify and assess customers’ needs to achieve satisfaction and product conversion.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Responds promptly to customer inquiries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Knows our products inside and out so that you can answer questions.
- Communicates and coordinates with internal team as necessary.
- Ensure customer satisfaction and provide professional customer support.
- Co-ordinate with warehouse to provide update to customer regarding parcel shipment queries
REQUIREMENTS
- Exceptional verbal and written communication skills in Thai, English is a plus
- Ability to collect, track, and analyze multiple data sets
- Attention to detail
- Ability to build rapport and collaborate with others within the company and externally
Experience required
- 1 years
Career level
- Entry Level
Only Thai nationals can apply
Salary
- 18,000 - 35,000 THB
Job function
- Customer Service
- Product / Brand Management
Job type
- Full-time
Age preferred
- From 22 up
Company overview
AIRR LABS is building lasting connections between brands and consumers in Southeast Asia. We provide a full suite of solutions that enable brands to bring their unique stories to life across the online customer journey, from 360 e-commerce management to full-service branding and creatives.
Why join us: We are looking for young, curious, and highly-motivated individuals who can seize exciting market opportunities and turn them into impactful brand strategies and execution. AIRR LABS is inviting people who have: - Strong interpersonal and communication skills and enjoy working in a collaborati ... Read more
Benefits
- Hybrid Working
- Transport Allowance
- Five-day work week
- Health Insurance
- Social Security
- Dental Insurance
- Flexible working hours