Agoda is transforming travel for millions of customers across the globe. Headquartered in Asia, Agoda is one of the world's largest online travel accommodation platforms. Founded in 2005 and now part of Booking Holdings (Nasdaq:BKNG), Agoda has a network of over 1,000,000 vacation rentals and hotels worldwide.

Our web and mobile products provide a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals for business and leisure travelers. Agoda employs over 3,500 professionals from 70 nationalities in locations around the globe. In every department – from engineering to customer experience – we provide an environment rich with creativity, collaboration, and experimentation, and the tools to work faster and smarter.

At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great.

• Perform daily checking of supplier payments, clearing discrepancy, matching with internal records correctly and efficiently.
• Must clear all recorded figures reaching time consuming standard
• Follows up on dispute transactions, communicate with suppliers regarding discrepancies or dispute.
• Work closely with Product owner, Customer Experience Group, Fraud Prevention and Suppliers (internal and external users).
• Monitor, share and seek out best practices and knowledge
• Improve and maintain internal and external customer satisfaction levels
• Operates in Financial Support tasks through Telex Transfer and credit card enquiries
• Continuously identify work process improvements and communicate to Team Leaders and (or) Manager
• Other assignments by Supervisor and Manager

• Bachelor's Degree in Business Administration, Arts (Business /Communication), Hotel and Tourism or other related fields
• Minimum 4 years working experience in travel industry, e-commerce, customer service or similar
• Strong communication skills in both verbal and written English to succeed in communication with internal and external parties.
• Good command in Microsoft Offices
• Interpersonal as well as service-mind
• Hard working, Stress tolerance and able to work under pressured environment
• Fast learning in working flow and team-working as a must
• Analytical thinking and high problem-solving skills