This role is Bangkok Based. (Relocation Provided)
We are looking for a Taiwan Linguist and Localization Expert to join our team and help improve localization of multiple Agoda products. Join our international team in a beautiful central Bangkok location and work in a fun and fast-paced environment!

Responsibilities:

• Monitor the quality of translated content across all customer-facing channels such as site updates, hotel content, press releases, travel articles, promotional emails and newsletters

• Collaborate closely with internal teams and vendors to meet deadlines and quality expectations

• Maintain localization assets such as style guides, glossaries, and translation memories

• Support urgent translation requests as needed

• Conduct product reviews for inconsistencies and localization issues

• Lead arbitration reviews when required and escalate recurring issues to managers to maintain an LQA score above 90%

• Evaluate, onboard, and manage translation vendors and freelancers, including the invoicing process

• Improve AI prompt engineering to generate better translation output for the Taiwan markets

• Support research and content experimentation to improve content performance and user engagement

• Participate in training initiatives related to specific ownership areas led by other Language Experts

• Provide cultural and linguistic guidance for the Taiwan markets

• Promote localization best practices by participating in translation quality audits and benchmarking activities.

Desired skills and experience:

• Native-level fluency in Taiwan, with exceptional writing, editing, and proofreading skills, and a strong command of grammar, tone, and style.

• Bachelor's degree or higher in Linguistics, Translation, Traditional Chinese Language for Taiwan, Literature, or a related field.

• Proven experience in translation and localization, ideally in a professional setting, with hands-on experience using CAT tools such as MemoQ, or similar platforms.

• Strong proficiency in English, with the ability to accurately understand source content and adapt it naturally for Taiwan-speaking audiences.

• Excellent internet research skills, with the ability to verify terminology, cultural nuances, and market-specific language usage.

• Highly organized and detail-oriented, with strong time management skills and the ability to manage multiple tasks and meet tight deadlines in a fast-paced environment.

• Proficient in Microsoft Office Suite, especially Word, Excel, and PowerPoint.

• Experience in the travel, hospitality, or e-commerce industry is an advantage, particularly with customer-facing or marketing content.