Collections Senior Analyst (Bangkok based, relocated provided)
atAgoda Services Co., Ltd.
About Agoda
Get to Know our Team:
The Opportunity:
In this role, you’ll be required to:
- Recovers overdue payments from partners via calls and emails
- Have strong negotiation skills to convince partners to pay the dues as per the contractual terms
- Negotiate repayment plans and encourage partners to find mutually acceptable solutions.
- Meet the monthly assigned collection and outreach targets.
- Approach challenges in a passionate, innovative, and decisive manner.
- Possess excellent communication and negotiation skills, as well as the ability to work independently.
- Establish contact with hotel owners/ management personnel and negotiate effectively to collect the outstanding balance owed to Agoda.
- Collaborate closely with various stakeholders to verify payments and accurately record payments in the system.
- Taking initiative and capable of devising innovative solutions to enhance collection rates.
- Contribute effective ideas to automate manual processes and work with key stakeholders on implementing identified solutions.
- Assist operational activities within the team, including but not limited to preparation of reports, data submissions etc.
What you’ll Need to Succeed
- 1 – 8 years of debt collection experience.
- Strong negotiation skills and resilience.
- Proficient in Microsoft excel
- Must be confident, proactive, and take personal ownership.
- Organized and detailed oriented
- Approach challenges in a passionate, innovative, determined, and decisive manner.
- Able to work efficiently and independently in a fast‑paced environment
- Passionate and fast learner in line with Agoda values.
- Problem‑solving mindset and ability to meet deadlines.
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
Disclaimer
Experience required
- 8 years
Salary
- Negotiable
Job function
- Finance
Job type
- Full-time
Company overview
Agoda Services Co., Ltd. is a leading global online travel agency that specializes in providing hotel and accommodation booking services to travelers worldwide. As part of the Booking Holdings group, Agoda offers a wide range of accommodation options including hotels, resort ...
Why join us: At Agoda, we believe that the best way to provide exceptional customer service is to empower our employees. We offer a dynamic and innovative work environment where you will have the opportunity to grow professionally, develop your skills, and make a significant impact in the tra ...
Benefits
- Five-day work week
- Flexible working hours
- Employee discount
- Gym membership
- Job training
- Paid holidays
- Performance bonus
- Overtime pay
- Health Insurance
- Maternity leave

