Collections Senior Analyst (Bangkok based, relocated provided)

atAgoda Services Co., Ltd.
Bangkok, Thailand
Finance


About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.


Get to Know our Team:

Collections function within the Credit Risk and Collections team is responsible for overdue collections from hotel partners for various product offerings. This is done using a blended approach of utilizing the in-house collections team and external debt collection companies and law firms. This team is expanding, and we are looking for a Collections Specialist – to be part of our inhouse collection team. This role will be based in Bangkok, Thailand.


The Opportunity:

As a Collections Specialist, you will be working closely with our hotel partners to ensure collection of outstanding balances owed to Agoda. This will be an Individual contributor role, and you will also get the opportunity to work in close coordination with different stakeholders across Agoda. Additionally, you will also contribute and improve operational and collection efficiency in your respective domain, collaborate with internal stakeholders to implement value to add ideas into practice. You will also get a chance to work on other important projects being run within the team.


In this role, you’ll be required to:

  • Recovers overdue payments from partners via calls and emails
  • Have strong negotiation skills to convince partners to pay the dues as per the contractual terms
  • Negotiate repayment plans and encourage partners to find mutually acceptable solutions.
  • Meet the monthly assigned collection and outreach targets.
  • Approach challenges in a passionate, innovative, and decisive manner.
  • Possess excellent communication and negotiation skills, as well as the ability to work independently.
  • Establish contact with hotel owners/ management personnel and negotiate effectively to collect the outstanding balance owed to Agoda.
  • Collaborate closely with various stakeholders to verify payments and accurately record payments in the system.
  • Taking initiative and capable of devising innovative solutions to enhance collection rates.
  • Contribute effective ideas to automate manual processes and work with key stakeholders on implementing identified solutions.
  • Assist operational activities within the team, including but not limited to preparation of reports, data submissions etc.


What you’ll Need to Succeed

  • 1 – 8 years of debt collection experience.
  • Strong negotiation skills and resilience.
  • Proficient in Microsoft excel
  • Must be confident, proactive, and take personal ownership.
  • Organized and detailed oriented
  • Approach challenges in a passionate, innovative, determined, and decisive manner.
  • Able to work efficiently and independently in a fast‑paced environment
  • Passionate and fast learner in line with Agoda values.
  • Problem‑solving mindset and ability to meet deadlines.
#thailand#bangkok#jakarta#malaysia#manila#philippines#India

Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.


Discover more about working at Agoda

  • Agoda Careers https://careersatagoda.com
  • Facebook https://www.facebook.com/agodacareers/
  • LinkedIn https://www.linkedin.com/company/agoda
  • YouTube https://www.youtube.com/agodalife


Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.


Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
Experience required
  • 8 years
Salary
  • Negotiable
Job function
  • Finance
Job type
  • Full-time

Company overview

Size:2000-5000 employees
Industry:Tourism / Travel
Location:Bangkok
Website:www.agoda.com
Founded in:2005
Ranking:4/5

Agoda Services Co., Ltd. is a leading global online travel agency that specializes in providing hotel and accommodation booking services to travelers worldwide. As part of the Booking Holdings group, Agoda offers a wide range of accommodation options including hotels, resort ...

Read more

Why join us:

At Agoda, we believe that the best way to provide exceptional customer service is to empower our employees. We offer a dynamic and innovative work environment where you will have the opportunity to grow professionally, develop your skills, and make a significant impact in the tra ...

Read more

Head office: The Offices At Central World ชั้น L6,L7,L27 ถนน พระราม 1 Pathum Wan, Bangkok 10330
Display map

Benefits

  • Five-day work week
  • Flexible working hours
  • Employee discount
  • Gym membership
  • Job training
  • Paid holidays
  • Performance bonus
  • Overtime pay
  • Health Insurance
  • Maternity leave
WorkVenture gives you an inside look at what it's like to work at Agoda Services Co., Ltd., office & team photos, reviews and more. This is the Agoda Services Co., Ltd. Company Page. All content is posted anonymously by employees currently or previously working at Agoda Services Co., Ltd..Luxury Hotels-4Luxury Hotels-5Luxury Hotels-6Luxury Hotels-8