Associate Director Supply Operations – Bangkok Based
atAgoda Services Co., Ltd.
About Agoda
Get to Know Our Team :
The Opportunity :
In This Role, You’ll Get To :
- Lead strategic initiatives across Supply Operations focused on process improvement, automation, compliance, and scalability
- Identify inefficiencies, risks, and control gaps through data, operational insight, and stakeholder engagement
- Partner with teams within and outside Supply to design and implement scalable solutions
- Drive end-to-end execution, from problem definition and requirements gathering to testing, rollout, and impact measurement
- Improve workflows, governance, SOPs, and controls to increase consistency and compliance
- Define and monitor KPIs to measure operational and project performance
- Support resolution of complex operational or system-related issues through structured root cause analysis
- Coach team members and foster a culture of ownership, collaboration, and continuous improvement
What You’ll Need to Succeed :
- Strong operations and process improvement capability, with experience improving workflows at scale
- Proven ability to lead complex cross-functional initiatives and deliver measurable business outcomes
- Strong stakeholder management and collaboration skills across teams within Supply and across other functions
- Strong business judgment and structured problem-solving skills
- Excellent verbal and written communication skills
- Strong analytical skills with the ability to use data to identify issues and support decisions
- Working proficiency in SQL and experience with BI/reporting tools
- Ability to ramp up quickly on operational systems, CRM/workflow tools, and automation opportunities
- Ability to translate business needs into clear requirements and support implementation
- Strong ownership, accountability, and execution mindset
- Ability to prioritize and operate effectively in a fast-paced environment
- Collaborative, proactive, and solution-oriented
- Ability to coach team members and align stakeholders
It’s Great if You Have :
- Experience in travel, OTA, e-commerce, marketplace, or other tech-enabled environments
- Experience working with supply, partner operations, connectivity, or commercial operations teams, including partnering with Product and Engineering teams
- Familiarity with CRM, workflow automation, or low-code/no-code tools
- Exposure to APIs, system integrations, or operational tooling ecosystems
Qualifications :
- Bachelor’s degree in Business, Engineering, Information Systems, Analytics, Operations, or a related field
- 8+ years of relevant experience in operations, transformation, project management, process improvement, or automation
- Proven track record of leading cross-functional projects with measurable business impact
- Proven people leadership experience
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
Disclaimer
Experience required
- 8 years
Salary
- Negotiable
Job function
- Supply Chain
- Management
- Strategy / Planning
Job type
- Full-time
Company overview
Agoda Services Co., Ltd. is a leading global online travel agency that specializes in providing hotel and accommodation booking services to travelers worldwide. As part of the Booking Holdings group, Agoda offers a wide range of accommodation options including hotels, resort ...
Why join us: At Agoda, we believe that the best way to provide exceptional customer service is to empower our employees. We offer a dynamic and innovative work environment where you will have the opportunity to grow professionally, develop your skills, and make a significant impact in the tra ...
Benefits
- Five-day work week
- Flexible working hours
- Employee discount
- Gym membership
- Job training
- Paid holidays
- Performance bonus
- Overtime pay
- Health Insurance
- Maternity leave

