The ideal candidate is somebody with a software development background looking to transition to an IT Coordinator / Project manager role.

Responsibilities

• IT Project Manager reports directly to the Director of Global Information Technology
• Monitor support request system and allocate sufficient support resources to ensure effective and efficient user support.
• Prepare and update Support website content
• Prepare, update and distribute user training materials, manuals, videos, electronic user communications
• Collect and prioritize software enhancement requests (internally developed and user-submitted)
• Works collaboratively with software development team and external parties to address any application development tasks
• Prepare, advertise, schedule and conduct user group sessions intended to both train users and collect feedback, ultimately leading to future software enhancements
• Provides end user support

Requirements

• Bachelor Degree in IT related subjects or strong relevant work experience
• At least 3 years’ experience in IT related fields (any of the following: developer, programmer, consultant, analyst or project manager)
• Some experience in software development is an advantage
• Well organised and can work independently and on multiple tasks with multipl stakeholders
• Flexible, very good problem solving and communication skill.
• Strong written and verbal English communication.