Skills:

Business Development, Interior Design, Data Analysis, Architecture, Negotiation

Job type:

Full-time

• Strategic Project Specifications & A&D Engagement High-Value Specifying: Proactively identify and secure Villeroy & Boch product specifications at the early design and concept stages for major commercial, high-end residential, and hospitality projects. A&D Relationship Management: Establish and cultivate long-term partnerships with leading architecture, interior design, and consulting firms, serving as their technical expert and trusted advisor. Developer & Hospitality Alignment: Manage relationships with key decision-makers at corporate and regional levels of international hotel c ...
• Dealer & Retail Account Management Commercial Excellence: Take full ownership of assigned distributor, wholesale, and retail dealer accounts, ensuring day-to-day operational excellence and rapid issue resolution. Sell-In & Sell-Out Performance: Collaborate with dealer partners to drive sales volumes. Support wholesalers and showroom staff in improving installer and end-consumer sales. Commercial Negotiation: Lead negotiations regarding pricing, terms, rebates, annual targets, and cooperative marketing agreements in line with company margins and corporate guidelines. Showroom & Brand Standards: Ensure Villeroy & Boch showroom displays are clean, fully functional, premium-positioned, and strictly aligned with global brand guidelines. In-Store Enablement: Implement regional/national promotions and deliver highly engaging, technical, and commercial in-store training programs (e.g., Breakfast Sessions, Lunch & Learns) to boost dealer confidence and product knowledge.
• Project Tracking & Cross-Functional Collaboration CRM and Pipeline Management: Maintain absolute data integrity within the CRM system (Salesforce). Track project lifecycles from initial design concept to final delivery and after-sales support. Local Market Handover: Coordinate seamlessly with local dealer sales team when project specifications secured at a regional hub transition to local construction/bidding sites. Tender & Bid Defense: Collaborate with regional bid, pricing, and sales teams during the tendering phase. Provide technical certifications, warranty justifications, and competitive positioning to defend Villeroy & Boch's inclusion. Stakeholder Coordination: Liaise internally with Marketing (for A&D brand engagement programs), Product Management (for product customization and project-specific requirements), and Customer Care/After-Sales (for installation and commissioning support).
• Strategic Planning & Data Analysis Sales Analysis: Analyze market trends, regional sales data, and customer purchasing behaviors to identify new business opportunities and underperforming accounts. Account Development Planning: Formulate and execute tailored joint-business plans for key accounts, detailing sales targets, marketing initiatives, and showroom upgrade timelines. Market Intelligence & Reporting: Gather continuous feedback on competitor activities, pricing trends, and product innovations. Provide leadership with accurate sales forecasting and strategic recommendations. Industry Representation: Act as a key brand ambassador at major industry events, architectural forums, design panel discussions, and regional trade shows. Think outside the box with us!.

Experience:

5 years required

Skills:

Business Development, Product Development, Leadership Skill, Customer Relationship Management (CRM), English

Job type:

Full-time

• Serve as the senior technical escalation authority across the region, providing high-level expertise and resolution for complex product, installation, and quality-related issues.
• Oversee the end-to-end after-sales service lifecycle, encompassing troubleshooting, on-site field support, and comprehensive management of both in-warranty and out-of-warranty claims.
• Partner closely with Global TQM and plant QA teams to drive rigorous root-cause anal ...
• Leverage CRM platforms to systematically document, track, and analyze all service cases and quality complaints, building a robust data-driven knowledge base to inform strategic product and process enhancements.
• Stakeholder Training & Knowledge Enablement.
• Design and deliver standardized technical training programs for external partners, including distributors, developers, retailers, and on-site installers, as well as internal cross-functional teams.
• Develop and maintain comprehensive technical documentation, troubleshooting guides, and FAQs to optimize resolution efficiency.
• Act as a technical consultant to Sales and Customer Service teams, empowering them to effectively address client inquiries.
• Process Optimization & Commercial Support.
• Standardize service workflows and SOPs, ensuring alignment with ISO standards and Group-level policies.
• Support local business development and market strategy execution by co-developing tailored after-sales and technical service frameworks with local distributors, channel partners, and key accounts.
• Foster cross-functional collaboration with Sales, Supply Chain, Cutstomer Service & TQM and Product Development, while relaying market intelligence to global headquarters.
• Lead, mentor, and develop the regional Technical Service team, setting clear KPIs and fostering a high-performance culture.
• Education & Experience.
• Bachelor's degree or above in Engineering, Mechanics, or a related technical discipline.
• Minimum 5 years of progressive experience in Technical Service, After-Sales, or Quality functions, with at least 2 years in a managerial capacity overseeing multi-cultural teams.
• Proven track record in managing cross-regional operations within the APAC landscape.
• Technical Expertise.
• Deep domain knowledge of bathroom systems, plumbing, piping, sewerage, and septic systems.
• Extensive familiarity with diverse product portfolios, including Ceramics, Wellness products, Faucets/Taps, and Smart Toilet technologies.
• Solid understanding of Total Quality Management (TQM) frameworks, complaint handling procedures, and continuous improvement methodologies.
• Core Competencies & Soft Skills.
• Executive-level proficiency in English (both written and verbal), with the ability to articulate complex technical concepts to senior leadership and diverse audiences.
• Exceptional communication and stakeholder management skills - adept at bridging technical discussions with commercial teams and building strong relationships with local partners, developers, and retailers.
• Strategic thinker with a pragmatic, solution-oriented mindset and robust analytical capabilities.
• Customer-obsessed approach, committed to delivering world-class service experiences.
• High mobility with a willingness to travel extensively across the Rest of Asia region.
• Think outside the box with us!.

Skills:

Product Development

Job type:

Full-time

• Defining and executing the short to mid-term (2-5 yrs) product portfolio strategy and plan (incl lifecycle mgmt.) in assigned markets.
• Responsibility for turnover and profitability development within the key markets.
• Identify growth opportunities in assigned markets to develop a market-specific medium to long-term product strategy and harmonize it with production and supply chain Alignment within the team.
• Active study and analysis of market and competitive products for benchmarking, and to define actions to optimize turnover, market share and profitability.
• Gathers market knowledge about market standards and requirements and feeds them into NPS.
• PLC management and Product Performance Management.
• Link between technical product development, Sales, Marketing and SCM. Provides input about necessary product improvements, innovations and sales activities.
• Adjustment of products in their lifecycle (performance, design, function, quality, costs).
• Reporting & Performance mgmt.
• CM1 / Net turnover and pcs analysis - securing the business plan achievement.
• Define sales actions with sales and measure outcome.
• Responsible to maintain maser data and product information (incl PIM etc).
• SoP alignment.
• Responsible for annual / project budget & demand planning in consultation with sales team.
• Responsible for rolling demand planning for the market in consultation with sales team.
• Product Marketing.
• Provide training to internal organisation and customers for new and existing products. Document trainings (video etc).
• Identify compelling story and USP s.
• Proactive sell -out support of customers.
• Support marketing & communications on new product launches and manage related processes, collaterals for new products, and to (a) develop effective launch promotional plans and (b) to develop materials & conduct training for sales team.
• New Product Development.
• Steers the product development and launch of new products and improvement.
• Provides feedback on businesss plan volumes / prices.
• Aligns with different departments /countries.
• Think outside the box with us!.

Skills:

Product Development, Quality Assurance, Assurance

Job type:

Full-time

• Programming: Develop high-efficiency toolpaths using PTC Creo. (Proficiency in PowerMill, NX, or Catia is also highly valued).
• Technical Coding: Perform manual G-code/M-code programming and troubleshooting using ISO Language.
• Setup & Execution: Prepare, mount, and "Zero-in" workpieces (including specialty materials like Plaster).
• Quality Assurance: Interpret engineering drawings and perform self-inspections using precision tools such as micrometers and dial indicator clocks.
• Maintenance: Ensure machine longevity by performing daily cleaning, lubrication, and oiling of CNC equipment.
• Software Expertise: Proven experience with Creo, or equivalent high-end CAM software.
• Blueprint Literacy: Ability to read and interpret complex technical drawings.
• Metrology Skills: Mastery of manual measurement tools (Micrometers, Dial Gauges).
• Technical Knowledge: Deep understanding of CNC ISO programming and machine shop safety.
• Attention to Detail: Ability to maintain a clean workspace and perform routine maintenance on high-value machinery.
• Think outside the box with us!.

Skills:

Statistics

Job type:

Full-time

• Order, Quotation, and Complaint Management.
• Order Acceptance and Review: Recording customer orders, checking for completeness and accuracy, clarifying queries, and confirming orders.
• Quotation Process: Creating and sending quotations, following up, and adjusting as necessary.
• Complaint Handling: Receiving, documenting, and initial review of complaints. Initiating internal processes (e.g., to Quality Management or Logistics for returns) and communicating solutions to the customer until resolution.
• Written and Telephone Customer Support.
• Answering inquiries via email, phone regarding products, prices, availability, delivery times, and services.
• Coordination with Logistics and Supply Chain Planning.
• Delivery Management: Coordinating delivery dates, monitoring delivery status, and proactively communicating deviations or delays.
• Customs Clearance/Documentation: Preparing and checking relevant shipping documents, especially in an international context.
• Inventory and Demand Reconciliation: Exchanging information with Supply Chain Planning regarding product availability and ensuring supply chains.
• Other Related Tasks within Customer Service.
• Reporting: Creating internal reports on service levels, complaint statistics, order volumes and order book etc.
• Process Optimization: Actively participating in identifying and improving Customer Service processes.
• Training and Knowledge Transfer: Participating in product training and sharing best practices within the team.
• Think outside the box with us!.