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Professional Service Engineer
atPPlus Visions Co., Ltd.Reporting to the Customer Service Leader, this is a highly technical role, providing post-sales support of Junipers Network Products. The PS Engineer will be required to develop and maintain expertise on the products deployed or to be deployed within the Customer's Network.
Typical Activities :
- Troubleshooting the network's design and architecture issues
- Analyzing network and device configurations
- Providing network design leadership; assisting in identifying and building solutions
- Testing product features and functionality
- Providing deployment guidance to ensure that implementations are consitent with design specifications
- Providing informal workshops to transfer knowledge to engineering staff
- Applying industry best practices to the design, planning, and implementation of the network
- Applying extensive industry experience to optimize network performance and proactively analyze potential enhancements
- Evaluating technical specifications for interoperabilit
Responsibilities :
This is a full-time position and may require long work hours. Technical support to the Customer may require the Level 3 Engineer to :
- Troubleshoot equipment and network problems and to open and track JTAC cases through to problem resolution on per and post production issues.
- Raise equipment Return Material Authorization (RMA's) and to track these through to problem resolution
- Produce a written summary report of the status of Design projects, equipment and network problems on a regular basis to the Customer
- Hold design and information gathering workshops with the Customer to understand the Customer's existing network design and technical requirements of new network designs
- Understand the Customer's organizational structure and become familiar with the Customer's network iplementation and support processes and processes and procedures to help in designing a network that is available and sustainable
- Carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network
- Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as iplementation plans dictate
- Hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried
- Train the Customer's design, implementation and support personnel to configure and operate the Juniper Networks products
- Support design and planning of Juniper PTX and MX network product and associated solutions within the Customer infrastructure
- Support ongoing efforts in defining best practice for Juniper product applications used by Customer
Minimun Qualifications :
Preferred candidates for this position should have a Bachelor Degree in Engineering with JNCIP certification or equivalent experience.
Candidates MUST be able to demonstrate the following competencies:
- Detailed technical experience in the installation and operation of IP routers. This includes hands-on operation of management tools and network analyers
- Proficient with JUNOS CLI
- Strong Interpersonal skills
- The ability to work independently and to function in a team environment
- Strong customer interface and presentation skills
- Demonstrated ability to manage multiple projects and work calmly under pressure
- BGP routing to multiple peers, switching, and security
Preferred Qualifications:
- Juniper Hardware: PTX and MX-Series
- Must understand BGP and route reflector topologies
- Must be able to communicate effectively with the customer
- Unix/Linux skills a plus
- JUNOS Space experience
- Some scripting skills a plus
- 3+years experience in managing large technical account activity revolving around network products from multiple vendors
- JNCIA, JNCIS, JNCIP, JNCIE a strong plus
- MPLS, RSVP-TE: admin-group, fate-sharing, FRR, auto-bandwidth, ISIS, BGP, L3VPN, L2VPN, Multicast, 6PE, Ipv6
Conditions:
- Unique working environment where you communicate and work directly with the Customer
- Usage of the latest technologies and tools
- Good working conditions
- Friendly atmosphere
Experience required
- 3 years
Career level
- Senior Level
Only Thai nationals can apply
Salary
- 45,000 - 50,000 THB, Negotiable
Job function
- Engineering
- Customer Service
Job type
- Full-time
Age preferred
- From 25 to 35
Company overview
Founded in 2007, PPlus advise on the best technologies to create the most innovative solution in digital age for our customers. We build and manage effective technology solution, support and professional services to our clients in Telecommunication, Enterprise and Government Sectors. We different ...
Why join us: PPlus เป็นองค์กรที่กำลังก้าวไปข้างหน้าด้วยความมุ่งมั่นที่จะให้บริการระดดัลมืออาชีพ เพื่อตอบสนองความต้องการของลูกค้า หากคุณเป็นผู้ที่สนใจในด้านเทคโนโลยี และต้องการความก้าวหน้า เรายินดีพิจารณา
Benefits
- Accident Insurance
- Annual bonus
- Company phone
- Dental Insurance
- Five-day work week
- Flexible working hours
- Health Insurance
- Learning & Development Opportunities
- Life Insurance
- Performance bonus
- Provident fund
- Social Security
- Transport Allowance
- Corporate Social Responsibility Initiatives
- Travel Allowance