About the role

As a Warehouse Customer Service Supervisor at CEVA Logistics (Thailand) Ltd., you will play a crucial role in overseeing the smooth operation of our warehouse in Samut Prakan. This is a full-time position that will see you managing a team of customer service personnel to ensure exceptional service delivery to our valued clients.What you'll be doing

• Supervising and coordinating the daily activities of the warehouse customer service team

• Providing leadership, coaching and mentoring to team members to drive high performance

• Handling customer inquiries and resolving any issues or concerns in a timely manner

• Monitoring warehouse operations and inventory management to identify and address any bottlenecks or inefficiencies

• Collaborating with other departments to ensure seamless coordination and communication

• Maintaining accurate records and generating reports to track key performance metrics

• Implementing and enforcing safety protocols and procedures within the warehouse

What we're looking for

• Proven track record of at least 3 years in a customer service or supervisory role within the warehousing, storage and distribution industry

• Strong understanding of warehouse operations, inventory management and customer service best practices

• Excellent communication and interpersonal skills to effectively liaise with customers and lead a team

• Proficiency in Thai and English, both written and verbal

• Problem-solving and decision-making abilities to handle challenges efficiently

• Ability to work well under pressure and meet deadlines

• Familiarity with relevant industry regulations and compliance requirements

What we offer

At CEVA Logistics (Thailand) Ltd., we are committed to providing our employees with a rewarding and supportive work environment. As a Warehouse Customer Service Supervisor, you can look forward to competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement. We also prioritise work-life balance and offer flexible working arrangements to help you achieve your personal and career goals.

About us

CEVA Logistics (Thailand) Ltd. is a leading global logistics provider, offering a wide range of supply chain solutions to businesses across various industries. With a strong presence in over 160 countries, we are dedicated to delivering innovative and efficient logistics services that help our clients achieve their business objectives. Our commitment to excellence, customer service, and sustainable practices has made us a trusted partner for many organisations around the world.

If you're passionate about the warehousing and logistics industry and excited to contribute to the success of a dynamic global organisation, we encourage you to apply for this Warehouse Customer Service Supervisor role at CEVA Logistics (Thailand) Ltd. today.