YOUR TASKS AND RESPONSIBILITIES

• Responsible for customer service and operations to ensure smooth and on time order processing and customer deliveries.
• Establish good connectivity with customers and work to create great customer experience.
• Develop relations with channel partners and guide them to implement sound Logistics processes.
• Identify means to enhance Customer Satisfaction and work closely with Hub teams to implement Customer Care initiatives in the country
• Partner with local sales and marketing teams to deliver sound market incentive programs and facilitate prompt calculations for payouts to the customers.
• Develop KPIs for Customer service by closely working with regional and country commercial team, implement and measure.
• Track and monitor Perfect Order Metrics and identify opportunities for improving the KPIs
• Implement regional and Global process improvement projects in country
• Steering the warehouse and dispatch operations together with manage 3PL teams and deal with 3PL on operational cost
• Ensure compliance with all laws and regulations regarding warehousing and dispatch
• Identify opportunities to optimize Logistics cost and implement cost saving projects

WHO YOU ARE

• Bachelors/Master's degree in Business Administration, Logistics, or Supply Chain
• At least 5 years experience in Supply Chain, customer service or warehouse with minimum 2 years in management level
• Very good in communication, and collaboration skills
• Excellent negotiation skill