Key Responsibility

• Investigating technical support issues raised by business team and swiftly provide a workaround/resolution within the required SLA
• Coordinating with other technical teams (service & infrastructure teams, software development, and 3rd-party vendors) in troubleshooting and resolving service incidents following the defined incident management process
• Gathering and analyzing information from different sources (e.g. application and system logs, monitoring tool, etc.) to troubleshoot problems
• Escalating software defects to development and follow-up for solution/fix to resolve support tickets
• Conducting knowledge sharing sessions for other team members to improve their technical knowledge and skills
• Other assignments as deemed appropriate

Qualifications

• Bachelor's Degree or higher in Computer Science/Information Technology or related fields
• Experience in application/ Web support
• Strong problem investigation and troubleshooting skill
• Good knowledge in web development technology (HTML, JavaScript, CSS, web services)
• Mature; self-motivated; able to work independently
• Able to work under pressure
• Excellent time management and work prioritization

Lotus's

Ek-Chai Distribution System Co., Ltd.
Buengkum, Bangkok 10230, Thailand

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