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Customer Manager / Digital Marketing

atLotus's (Ek-Chai Distribution System Co., Ltd.)
  • Developing digital strategy
  • SEO/SEM/ASO, Social media, E-mail marketing, CRM
  • Experience in retails industries


Key Responsibility

  • Developing digital strategy, channel management and creative best practice for each platform, as well as building and leading a high-performance marketing capabilities
  • Plan and execute all digital marketing, including SEO/SEM, marketing database on data signal, email marketing, social media, application, website, application and display advertising campaigns
  • Managing budget to meet performance goals (KPIs, Digital Funnel and ROI) and collaborating with cross-functional (internal and business partner e.g FB/Google/LINE/TikTok) on achieving growth targets in own channels
  • Testing, optimizing, and scaling performance marketing activities across all Omnichannel communications including agency management
  • Plan, implement, and measure tangible return including new user acquisition/purchase intention/retention/win-back digital marketing campaigns as well as benchmarking with competitors/across industry/original idea generations
  • Conceiving and executing on variety of content campaign to drive consideration, purchase intention and engagement to build advocacy and brand love
  • Responsible for Digital Analytics Customer Journey Analysis, Key Digital Funnel Metrics and media campaign/channel efficiency analysis including generating recommendations for Digital journey optimization, Ranking Optimization to enhance customer experience, App Download and Engagement
  • Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points, in order to preparing and presenting recommendations, reports and finding from data to team
  • To be key contact for exploring new digital technology (Marketing technology) for improving performance/customer journey/cost efficiency or way of working
  • Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
  • Follow our Business Code of Conduct and always act with integrity and due diligence.
  • Other assignments as deem appropriate.


Qualifications

  • Proven working experience in digital marketing at least 4 years
  • Expertise of SEO/SEM/ASO, Google analytic, GA360, social media, App flyer tool, e-mail marketing, CRM Database, Adobe Analytic and marketing automation tools as Salesforce
  • Working on digital strategy and utilize CRM data
  • Experience in growth marketing in platform management or performance marketing (in retail industry is a plus)
  • Strong analytical skills and data-driven thinking
  • Strong ROI and growth mindset with track record of building performance marketing functions in fast-paced environment
  • Solid project management skills, with ability to lead and collaborate, priority high impact activities and keep complex projects moving forward


Lotus's
Ek-Chai Distribution System Co., Ltd.
Buengkum, Bangkok 10230, Thailand


“By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy.”

Experience required
  • 4 years
Career level
  • Middle Level
Salary
  • Negotiable
Job function
  • Marketing / Advertising
  • Strategy / Planning
  • Product / Brand Management
Job type
  • Full-time
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Company overview

Size:2000-5000 employees
Industry:Retail
Location:Bangkok
Website:www.lotuss.com
Founded in:1994
Ranking:4/5

At Lotus's, we get up every morning and questioned ourselves daily on how we can serve our customers better. Lotus’s is an omni-channel retailer in Thailand, with a commitment to providing great quality products at affordable prices, while doing good things for our customers, colleagues, and communi ... Read more

Why join us: “At Lotus's, we are looking for people who are the change-agent with a passion to grow in both work and life. People who have the ability to think in an agile way and make everyday as a history to leave their own legacy in every part of business.” Lotus's People are: People who love to crea ... Read more

Job location: Bueng Kum
Head office: 629/1 Nawamintr Road, Nuanchan, Buengkoom, Bangkok 10230 , Thailand
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