Responsibilities:

Admissions Strategy & Enrolment Management

• Work closely with the Director of Engagement to implement NIST's admissions strategy and support enrolment planning across all year levels.

• Monitor admissions activity, available places, wait pools and applicant pipelines, providing relevant data, trends and insights to support planning and decision-making.

• Ensure admissions processes are implemented consistently in accordance with NIST's Admissions Policy, enrolment capacity and established procedures.

• Work with the Director of Engagement and school leadership on complex admissions cases and matters requiring escalation.

Admissions Operations & Applicant Management

• Oversee the admissions process from initial enquiry through enrolment, ensuring prospective families receive timely, accurate and professional support.

• Oversee the allocation and progression of applications across the Admissions team and ensure appropriate follow-up throughout the process.

• Coordinate with school leadership and relevant educational teams throughout application review and assessment, ensuring decisions are supported by complete and accurate information.

• Coordinate feeder-school visits and represent NIST at relevant school fairs and admissions-related external engagements.

Team Leadership & Management

• Lead and manage the day-to-day work of the Admissions team, ensuring effective allocation of responsibilities and consistently high standards.

• Provide guidance, training, development and ongoing support to Admissions team members.

• Monitor team performance, workflows and service standards, addressing operational issues as they arise.

• Together with the Director of Engagement, support performance management and evaluation, while fostering a collaborative, professional and service-oriented team culture.

Prospective & New Family Experience

• Ensure prospective families receive a consistently professional, welcoming and responsive experience throughout their admissions journey.

• Oversee campus tours and visits and manage complex or sensitive family enquiries as required.

• Oversee communications, orientation and onboarding for newly enrolled families, working with relevant departments to ensure a smooth transition into NIST.

• Ensure practical arrangements and the sharing of relevant information are completed for new students, including mid-year entrants.

Admissions Systems, Data & Reporting

• Maintain oversight of admissions systems and applicant records, ensuring information is accurate, complete and consistently maintained.

• Produce admissions and enrolment reporting to support forecasting, decision-making and continuous improvement.

• Ensure applicant and family information is handled appropriately and confidentially in accordance with NIST policies, Thailand's PDPA and other applicable data-protection requirements.

School Knowledge, Collaboration & Representation

• Maintain a strong and current understanding of NIST's programmes, student experience, policies and school developments to ensure accurate representation of the school.

• Build effective working relationships across the school and Engagement team to support admissions, onboarding and family communications.

• Ensure admissions information and materials remain accurate and current, and represent NIST professionally with prospective families, feeder schools, relocation partners and the wider community.

Qualifications:

• Bachelor's Degree in a relevant field.

• Minimum two years' experience as an Admissions/Enrolment Manager or equivalent leadership position, with direct responsibility for leading an admissions function and managing staff. Experience in a complex, diverse international school environment is strongly preferred.

• Excellent written and verbal communication skills in English.

• Strong interpersonal and cross-cultural communication skills.

• Demonstrated leadership and people-management skills.

• Strong judgement, discretion and ability to manage complex and sensitive situations.

• Excellent organisational skills, accuracy and attention to detail, with the ability to manage multiple priorities.

• Strong analytical and digital capabilities, including experience with admissions/CRM systems and enrolment data.

• Confidence in using AI-enabled tools responsibly and effectively to support productivity, analysis and communication, with appropriate attention to accuracy, confidentiality and data protection.

• Strong commitment to service and the prospective family experience, with flexibility to work outside normal hours when required.