Bangkok Fully support to co-recommend actionable solutions for service and interaction design of new products or services to internal and external customers.
Develop & execute monitoring plan, KPI trackers, and guidance to improve usage and accuracy.
Conduct performance analysis reports including top services & keywords monitoring to validate compliance with service and interaction design.
Apply process, method or test tools to perform grammar structure tuning including keywords, sentences based on weight score & particular areas.
Responsible as 1st tier to troubleshoot and as an escalation point for incidents or issues, identify root causes & re-tuning grammar structure of new keywords or sentences.
Provide business or technical support to cultivate relationships with internal & external customers for inquiries or requests via corresponding channels.
Work closely with IT & scrum room as system analyst for UNIT, SIT & UAT to ensure service and interaction design solutions meet business & IT requirements.
Execute live customer testing, post-production monitoring & E2E performance tuning.
Act as a subject matter expert to exchange and share knowledge tailored to specific audiences. Apirak Sribavorntada (อภิรักษ์ ศรีบวรธาดา)