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IT Specialist (Customer Success Manager)

atAdvanced Info Service PCL. (AIS)

Become a part of Thailand's no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

We are looking for potential candidates who are eager to learn and grow to join our young talent team.

Job Posting Location

Bangkok


Job Summary

Customer Success Management
Collaborate and engage with stakeholders to find and implement solutions: PO, technical teams, EA and Cyber Security.


Job Description

Architecture and technical domain :

  • Customer-facing work experience with a degree in a management, technical or engineering field.
  • Experience leading small to large enterprise organizations through a people, process, and technology transformation of building and operating legacy, on-prem software to running full speed as a digital native in the public cloud.
  • Experience with workload cloud migration strategies.
  • Excellent written communication, presentation, problem solving, conflict resolution and program management skills, with a focus on translating business requirements into technological solutions.
  • Develop a cloud service enablement plan by focusing on customer business goals.


Collaboration With Stakeholders

  • Collaborate and engage with stakeholders to find and implement solutions: PO, technical teams, EA and Cyber Security.
  • Contribute into roadmaps and product strategic initiatives working closely with Product Owners and Business.
  • Lead and mentor less experienced technology specialists.
  • Contribute into the Enterprise Technology Governance definition.

Qualifications / Skills

  • Bachelor's degree or equivalent practical experience.
  • 10 years of customer-facing experience, interfacing with executives would be an advantage.
  • Good understanding Hyperscale cloud both Azure or AWS products. Both would be an advantage.
  • Experienced in complex and large project engagement would be an advantage
  • Good understanding networking technology, hybrid connectivity and troubleshooting.
  • Excellent spoken and written communication in English and Thai.
  • Strategic thinking and risk-averse
  • intermediate analytical and problem-solving skills.
  • Quality-oriented mindset, sense of urgency and attention to details.
  • Ability to work independently and under indirect supervision.
  • Ability to take decisions and find compromises between stakeholders.
  • Ability to prepare well-structured and good looking diagrams, documentation, presentations and other materials in your own solution.

Good presentation and storytelling skills.

Recruiter

Alisa Promchotchai (อลิสา พรหมโชติชัย)
Experience required
  • any or no experience
Salary
  • Negotiable
Job function
  • IT / Programming
  • Customer Service
  • Management
Job type
  • Full-time
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Company overview

Size:2000-5000 employees
Industry:Telecommunication
Location:Bangkok
Founded in:1986
Ranking:4.5/5

Advanced Info Service Public Company Limited (AIS) is the 5G Digital Service Provider with the most spectra to provide service, totalling 1420MHz . The company has the most subscribers in Thailand, counting over 45.7 million in September 2022. AIS is ready to power Thailand with 5G technology whi ...

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Why join us:

AIS ดูแลพนักงานแบบคนในครอบครัว บริษัทฯ จึงมีนโยบายดูแลพนักงานทั้งด้านสุขภาพครอบครัวและสังคมเพื่อให้พนักงาน สามารถปฏิบัติงานได้อย่างมีประสิทธิภาพ มีความสุขในชีวิตการทำงานและครอบครัว

AIS เชื่อมันว่าสุขภาวะที่ดีของพนักงานทุกคนเป็นกุญแจที่สำคัญต่อความสำเร็จขององค์กร โครงการ “AIS Health an ...

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Head office: 414 INTOUCH Tower (Shinawatra Tower 1 เดิม) , 12th Floor, Phaholyothin Road, Phayathai, Bangkok
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