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IT Specialist

atAdvanced Info Service PCL. (AIS)
Become a part of Thailand's no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.
We are looking for potential candidates who are eager to learn and grow to join our young talent team.

Job Posting Location
Bangkok

Job Summary
Technical Support

Job Description
  • Support AIS in-house or Partner products such as myAIS, AIS Insurance Service, etc.
  • Serve as the first point/second point of contact for customers seeking technical assistance over the Ticket system, MS Teams, phone, email, or in person.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process, either directly or through user-friendly guides.
  • Follow up with customers to ensure the issue has been resolved.
  • Document technical knowledge in the form of notes and manuals for knowledge sharing purpose.
  • Keep customers happy.
  • Efficiently lead a team of 15 or more members under the high demands and pressures from customers.
  • Strive to exceed the expectations of customers and colleagues alike.

Qualifications
  • BSc/BA in IT, Computer Science,Software Engineer or relevant field.
  • At least 5 years experience in Technical Support or Software Development Team.
  • Proven experience as a IT Technical Support Specialist or similar role.
  • Tech-savvy with working knowledge of techology such as Databases(MongoDB, SQL Statement), Unix System,Kibana, Grafana, Cloud Azure (basic knowledge), etc.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Excellent communication skills.
  • Customer-oriented and cool-tempered.
Recruiter
Atitaya Dechpan (อทิตยา เดชปาน)
Experience required
  • 3 years
Salary
  • Negotiable
Job function
  • IT / Programming
  • Product / Brand Management
Job type
  • Full-time
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Company overview

Size:2000-5000 employees
Industry:Telecommunication
Location:Bangkok
Website:www.ais.co.th
Founded in:1986
Ranking:4.5/5

Advanced Info Service Public Company Limited (AIS) is the 5G Digital Service Provider with the most spectra to provide service, totalling 1420MHz . The company has the most subscribers in Thailand, counting over 45.7 million in September 2022. AIS is ready to power Thailand with 5G technology whi ...

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Why join us:

AIS ดูแลพนักงานแบบคนในครอบครัว บริษัทฯ จึงมีนโยบายดูแลพนักงานทั้งด้านสุขภาพครอบครัวและสังคมเพื่อให้พนักงาน สามารถปฏิบัติงานได้อย่างมีประสิทธิภาพ มีความสุขในชีวิตการทำงานและครอบครัว

AIS เชื่อมันว่าสุขภาวะที่ดีของพนักงานทุกคนเป็นกุญแจที่สำคัญต่อความสำเร็จขององค์กร โครงการ “AIS Health an ...

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Head office: 414 INTOUCH Tower (Shinawatra Tower 1 เดิม) , 12th Floor, Phaholyothin Road, Phayathai, Bangkok
Display map
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Benefits

  • Dental Insurance
  • Life Insurance
  • Health Insurance
  • Transport Allowance
  • Travel Allowance

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