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Enterprise Incident Commader (IT Specialist)

atAdvanced Info Service PCL. (AIS)
Become a part of Thailand's no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.
We are looking for potential candidates who are eager to learn and grow to join our young talent team.

Job Posting Location
Bangkok

Job Summary
Single point of contact SPOC of Enterprise Major and Critical Incident of TELCO and ICT Services and Major and Critical incident of SKA customer.

Job Description
  • Single point of contact SPOC of Enterprise Major and Critical Incident of TELCO and ICT Services and Major and Critical incident of SKA customer.
  • Provide regular updates and ensure timely fault resolution for Critical or Escalated incident following by SLA commitment.
  • Monitor the incidents to ensure that the Service Level Agreement are respected Identify, initiate, schedule and conduct incident reviews.
  • Identify, initiate, schedule and conduct incident reviews to find out the improvement plan for each major and critical incident.
  • Manage major and critical Incident to resolved with in SLA committed.
  • stablish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.

Qualifications
  • Bachelor's degree in information technology, engineering, or a related field.
  • At least 5 years experience working in Telecom & IP Networking.
  • Excellent managerial skills and ability to collaborate with team members.
  • Strong problem solving, analytical, judgment, negotiation and decision making and time management skills.
Recruiter
Wallapa Suengkamolpisut (วัลลภา ซึ้งกมลพิสุทธิ์)
Experience required
  • any or no experience
Salary
  • Negotiable
Job function
  • IT / Programming
Job type
  • Full-time
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Company overview

Size:2000-5000 employees
Industry:Telecommunication
Location:Bangkok
Website:www.ais.co.th
Founded in:1986
Ranking:4.5/5

Advanced Info Services Plc. (AIS) is the leading mobile operator in Thailand. Our core businesses include domestic mobile services, international direct dialing (IDD) services, and international roaming services. In 2013, we registered more than 41 million subscribers and generated 52% of market sha ... Read more

Why join us: AIS ดูแลพนักงานแบบคนในครอบครัว บริษัทฯ จึงมีนโยบายดูแลพนักงานทั้งด้านสุขภาพครอบครัวและสังคม เพื่อให้พนักงาน สามารถปฏิบัติงานได้อย่างมีประสิทธิภาพ มีความสุขในชีวิตการทำงานและครอบครัว ในโลกธุรกิจที่สภาพการแข่งขันทวีความรุนแรงมากขึ้นเรื่อยๆ AIS ตระหนักดีว่า “บุคลากรคือกำลังสำคัญ” ที่จะนำพาให้บริษั ... Read more

Head office: 414 INTOUCH Tower (Shinawatra Tower 1 เดิม) , 12th Floor, Phaholyothin Road, Phayathai, Bangkok
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Benefits

  • Dental Insurance
  • Life Insurance
  • Health Insurance
  • Transport Allowance
  • Travel Allowance

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