Advanced Info Service PCL. (AIS)
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Customer Support Officer
atAdvanced Info Service PCL. (AIS)Become a part of Thailand's no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.
We are looking for potential candidates who are eager to learn and grow to join our young talent team.
Job Posting Location
Job Summary
and create customer profile, make appointment with customer and assign technicians, follow up and tracking installation work.
Job Description
Roles & Responses
Review and create customer profiles within the SLA.
Call to make appointments with customers and assign work to technicians.
Check and follow up with technicians to ensure they arrive on time.
Check and contact the technician to close the work within the SLA.
Receive a review and fix the issue. In the event that the installation staff or related agencies have problems in applying Problems with installation data or want to edit customer information Including applying for an additional package in case customers notify through the installation staff
Coordinate with relevant departments regarding installation appointments Find a solution to successfully complete the installation for the customer.
Offer a special promotion to customers who want to cancel the installation.
Call to make appointments with customers and assign work to technicians.
Check and follow up with technicians to ensure they arrive on time.
Check and contact the technician to close the work within the SLA.
Receive a review and fix the issue. In the event that the installation staff or related agencies have problems in applying Problems with installation data or want to edit customer information Including applying for an additional package in case customers notify through the installation staff
Coordinate with relevant departments regarding installation appointments Find a solution to successfully complete the installation for the customer.
Offer a special promotion to customers who want to cancel the installation.
Qualifications
Age not over 23-30 years old.
Bachelor in Business Administration, Business Computer, IT
Experience 0-.2 years in Customer Service
Skill/Knowledge/Competency: Microsoft Office
Bachelor in Business Administration, Business Computer, IT
Experience 0-.2 years in Customer Service
Skill/Knowledge/Competency: Microsoft Office
Recruiter
Aksorn Peuchsing (อักษร พืชสิงห์)Experience required
- 2 years
Salary
- Negotiable
Job function
- Customer Service
Job type
- Full-time
Age preferred
- From 23 to 30
Company overview
Size:2000-5000 employees
Industry:Telecommunication
Location:Bangkok
Advanced Info Service Public Company Limited (AIS) is the 5G Digital Service Provider with the most spectra to provide service, totalling 1420MHz . The company has the most subscribers in Thailand, counting over 45.7 million in September 2022. AIS is ready to power Thailand with 5G technology whi ...
Why join us: AIS ดูแลพนักงานแบบคนในครอบครัว บริษัทฯ จึงมีนโยบายดูแลพนักงานทั้งด้านสุขภาพครอบครัวและสังคมเพื่อให้พนักงาน สามารถปฏิบัติงานได้อย่างมีประสิทธิภาพ มีความสุขในชีวิตการทำงานและครอบครัว AIS เชื่อมันว่าสุขภาวะที่ดีของพนักงานทุกคนเป็นกุญแจที่สำคัญต่อความสำเร็จขององค์กร โครงการ “AIS Health an ...
Head office: 414 INTOUCH Tower (Shinawatra Tower 1 เดิม) , 12th Floor, Phaholyothin Road, Phayathai, Bangkok
Benefits
- Dental Insurance
- Life Insurance
- Health Insurance
- Transport Allowance
- Travel Allowance
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