Company Description

Avista Hideaway Phuket Patong - M Gallery Collection

Discover a sanctuary of serenity with forest and sea views at this boutique Accor luxury resort in Phuket. Nestled among lush hills above Patong Beach, Avista Hideaway Phuket Patong - MGallery Collection is designed for couples and families seeking serenity in nature.

Resort Overview

Style: The resort offers Pool Villas and Pool Access Rooms among 150 Thai-inspired accommodations cascading through landscaped gardens.

Location: 39/9 Muen Ngern Road, Patong District, Amphur Kathu, 83150 Phuket, Thailand

Rooms: 150 spaces with mountain, pool, or sea views; select suites include direct pool access or private terrace whirlpools.

Amenities & Highlights

• Experience one of the best Phuket hotels featuring three pools, each with a swim-up bar,

• A spa with outdoor cabanas,

• Complimentary wellness activities, rooftop mini-golf, games room, kids club, a 24-hour gym

• A complimentary shuttle bus to Patong Beach, just a five-minute drive.

Job Description

• Serving as the dedicated point of contact for Pool Villa guests, delivering warm, personalised service from arrival through departure.

• Coordinating villa arrival experiences, in-villa dining, amenities, and housekeeping requests to ensure a seamless private-villa stay.

• Anticipating guest needs and preferences, curating bespoke touches and experiences throughout the guest journey.

• Liaising with Housekeeping, Engineering, F&B, and Spa teams to resolve requests promptly and maintain villa standards at all times.

Qualifications

• A minimum of 1-3 years' experience in villa hosting, butler service, or guest relations within a luxury resort is preferred.

• Proficiency in Microsoft Word and Excel, with working knowledge of hospitality software (Opera system).

• Excellent command of both English and Thai (listening, speaking, reading, and writing) for effective communication.

Additional Information

Supervise daily reception, check-in, check-out, and guest service workflows.

• Resolve guest concerns quickly, professionally, and with care.

• Train, coach, and schedule front office team members.

• Monitor room inventory, occupancy, and yield management to help drive revenue.

• Act as the shift leader or hotel representative when the manager is away.

• Coordinate with housekeeping and maintenance to ensure clean and ready rooms.