Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals.

Ensure information provided to guests is accurate and individualized.

Monitor day-to-day operations to ensure call volumes are managed efficiently, administrative duties are completed, and productivity is maximized.

Respond to enquiries about hotel products and services by telephone, email and other communication channels according to standard guidelines.

Coordinate and communicate with all other departments to ensure smooth operations.

Maintain complete knowledge of all hotel products, services, facilities, food & beverage offerings, and promotional activities to maximize revenue opportunities.

Fluent in Russian and English

Bachelor's Degree in Hospitality Management, Hotel Management, Tourism, Business Administration or related field.

Diploma in Hospitality Management may be considered with extensive relevant experience.

Minimum 1 year of experience in a similar capacity or minimum 3 years of experience in Reservations, Front Office, Revenue Management or related areas within the hospitality industry.

Excellent reading, writing and oral proficiency in English language

Proficient in MS Excel, Word, & PowerPoint

Strong leadership, interpersonal and training skills

Good communication and customer contact skills

Ability to work well in stressful & high-pressure situations