SCSI Co., Ltd.
IT Service Desk
atSCSI Co., Ltd.Duties & Responsibilities:
Respond to and resolve first-level IT support tickets efficiently.
Assist users with hardware, software, and connectivity issues.
Perform routine software installations and updates.
Contribute to the creation and maintenance of technical documentation.
Coordinate with senior staff on unresolved incidents.
Support user account management activities.
Follow IT security protocols to manage sensitive information.
Assist users with application issues.
Perform data correction as per request.
Support day-to-day IT operations for systems utilized within the designated field.
Assist in maintaining and troubleshooting common systems (HIVE, CX, Honda Connect, Web-EDI, Dealer Support, etc.).
Monitor system performance and ensure smooth operation through regular checks and updates.
Communicate with internal teams to swiftly address IT-related inquiries or issues.
Participate in technical evaluations and testing of new systems as required.
Qualification
Bachelor's Degree in Computer Engineering, Computer Science, Information Technology or any IT related fields.
0-4 year experience in IT helpdesk, IT support, Call support or User management support on AD.
Basic understanding of IT Service Management processes.
Problem-solving skills to address IT issues effectively.
Skills in hardware and software troubleshooting.
Familiarity with networking basics and Microsoft 365 applications.
Strong customer service and communication skills.
Positive attitude, service minded, and high responsibility.
Able to work in
Bangchan, Minburi
area.
Permanent staff status (full time hiring) with full company's welfare & benefit.
Benefits
Attractive commission
Free lunch meal
Social Security
Provident Fund
Annual Leave
Health & accident insurance
Dental allowance
Transportation allowance
Salary increment
Company outing / new year party & many parties
Annual health check up
Training
Uniform
Birthday cake
Mini cafe and ice cream bar in office
Transportation:
BTS Yellow line Ladprao 71, Ladprao 83
MRT Ladprao
Experience required
- 4 years
Salary
- 27,000 - 40,000 THB, Negotiable
Job function
- IT / Programming
- Customer Service
Job type
- Full-time
Company overview
SCSI establishes from a group of professional people in Information Technology and Telecommunication Industry. Our management team owns experiences in professional consultancy services. We have experiences in delivering the best IT and Telecom solution to our customers in different business sectors, ... Read more
Why join us: เพราะเราคือผู้เชี่ยวชาญด้านเทคโนโลยีและสารสนเทศ ทีมผู้บริหารของเรามีประสบการณ์ในการให้คำปรึกษาอย่างมืออาชีพ
Benefits
- Provident fund
- Transport Allowance
- Phone Allowance
- Five-day work week
- Social Security
- Accident Insurance
- Health Insurance
- Annual bonus
- Learning & Development Opportunities
- Company phone
- Company uniform
- Free lunch & snacks
- Travel Allowance
