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Partner Product Operations Lead

atGrab
Job Description
Life at Grab:
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get to know our Team:
The Operations team is the backbone engine driving Grab responsible for onboarding driver partners and operating driver-related operational tasks. Providing job opportunities and best experience to hundred thousands driver partners. Our team is made up of young talented individuals with a can-do mindset.

Get to know the role:
We are looking for a Product Operations Lead to take care of end-to-end execution in driver products and driver app experience from the business side. We believe a successful candidate has great project management skill, communicating very well and understanding operations is a plus. You will get an opportunity to work with many talented folks in the operations team, product team and many more!
The Day-to-Day Activities:
  • Execute successful and timely implementation of end-to-end Thailand driver product rollout plans.
  • Provide training support and product configuration guidance to operations
  • Generate insight from the onground/ local context from the business to product prioritisation.
  • Conduct process mapping, analyze performance data, identify inefficiency gaps, recommend action plans & initiatives related to the scope
  • Ensure alignment across local business stakeholders and regional tech families on key objectives for key product initiatives.
  • Serve as a primary point of contact for product-related questions for country rollouts.
  • Working closely with driver teams and stakeholders to identify gaps and opportunities aligned with key performance metrics.
  • Identify the parameters to track actual performance against plan, continuous improvement and finetune after product launch

The Must-Haves:
  • Bachelor's degree in Industrial Engineering, IT, computer science or other related fields
  • 1-3 years working experience in strategy/operations/customer-facing/product management role.
  • Computer literacy is required in processing and analyzing complex data sets using SQL (Essential)/ Excel (Essential)/Tableau or Power BI (Preferred)
  • Strong PMO foundation. Background of operations understanding is a plus
  • Have good communication skills in English and Thai, comfortable to work with internal and external team members
  • Quantitative discipline with strong business sense and ability to articulate complex analyses to a wide range of audiences, and translating these to actionable business insights
  • Ability to construct and deliver clear narrative and working plans.
  • Ambitious, self-driven and highly motivated individual who can work well in a startup
Our Commitment
We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.
About Grab
Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.
Join us today to drive Southeast Asia forward, together.
Experience required
  • any or no experience
Salary
  • Negotiable
Job function
  • Senior Management
Job type
  • Full-time
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Company overview

Size:2000-5000 employees
Industry:Mass Transportation
Location:Bangkok
Website:www.grab.com/th
Founded in:2012
Ranking:4/5

Grab Thailand believes in a strong social mission to improve the lives of taxi drivers and passengers in Thailand, as well as to revolutionise the Thai taxi industry. Please join us at Grab in making a difference in Thailand. At Grab, we believe in driving change. We don’t build stuff just becaus ... Read more

Why join us: At Grab, we do what we love, and love what we do. Data-driven, passion-fueled – this is how we create cutting-edge Grab awesomeness. We will fly shortlisted applicants from around the world to meet with us at Grab.

Head office: เลขที่ 1575/1 อาคารชัยสงวน ถนนเพชรบุรีตัดใหม่ แขวงมักกะสัน เขตราชเทวี กรุงเทพฯ 10400
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Benefits

  • Professional development
  • Employee discount
  • Five-day work week

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