At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know our Team:

The Grab Support team drives one of our core values "Outserve Our Customers" and provide support to in-country business units and a wide range of verticals.

Promoting ease to our driver partners and passengers in customer support transactions focusing on quality and customer satisfactions.

Get to know the Role:

The incumbent is responsible for the smooth operational processes to our Grab Support team, when they interact with our Grab Food platform across the contact center touch-points.

He/She is required to have the ability to manage a team of high-performing customer experience specialist across voice/non-voice platforms, while meeting the expectations of stakeholders in our Grab Food Team.

The day-to-day activities:

Our Commitment

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.

Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.