Job Description

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know the Team

The Operations team is the backbone engine driving Grab responsible for onboarding driver-partners and operating driver-related operational missions. Providing job opportunities and the best experience to hundred thousands driver partners. Our team is made up of young talented individuals with a can-do mindset.

Get to know the Role

We are looking for a young talented team lead to manage end-to-end planning and implementation of Grab platform quality, especially for driver-partners and to be in charge of the operations payment and collection team. We believe a successful candidate can think strategically, has a good foundation in operations, communicate very well and project management skills is a plus. You will get an opportunity to work with many talented folks on the team!

The Day-to-Day Activities

• Oversee Grab service quality area, gathering inputs from stakeholders to design and smoothly execute practical action plans
• Conduct process mapping, analyze performance data, identify inefficiency gaps, recommend action plans & initiatives to improve operations and quality framework in the scope
• The lead small-scale team, supervise and provides training and support for subordinates to be performing up to Grab a standard
• Generate insight from the onground/local context for senior management and regional tech families for large-scale development plans.
• Ensure alignment across local business stakeholders and regional teams on key objectives for key initiatives.
• Identify the parameters to track actual performance against plan, continuous improvement, and finetune the process in scope
• Govern payment and collection operations of driver-partners-related team

The Must-Haves

• Bachelor's degree in Engineering, Business Administration, Computer science, or other related fields
• 2-4 years of working experience in quality assurance/strategy/operations/project management roles in a start-up or dynamic data-driven industry.
• Computer literacy is required in processing and analyzing complex data sets using SQL (Essential)/ Excel (Essential)/Tableau or Power BI (Preferred)
• Strong operations foundation, PMO background is a plus
• Have good communication skills in English and Thai, comfortable working with local and regional team members
• Quantitative discipline with strong business sense and ability to articulate complex analyses to a wide range of audiences, and translate these to actionable business insights
• Ability to construct and deliver clear narratives and working plans.
• An ambitious, self-driven and highly motivated individual who can work well in a startup

Our Commitment

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.

About Grab

Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.

Join us today to drive Southeast Asia forward, together.