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Assistant Manager, Grab Support Operations
atGrabGet to know the Role :
Guide our drivers and passengers in using our products
Manage service inquiries and disputes arising from our drivers and passengers
Provide excellent customer service to our customer base
Maintain good relationships and community building efforts with drivers and passengers
The day-to-day activities :
Monitor various company communication channels including call center, social media, web inquiries, etc. and respond appropriately in a timely manner
Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor
Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
Perform administrative tasks involving driver's account (credit top-up, changes in driver information, etc.
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Management
Job type
- Full-time
Company overview
Grab Thailand believes in a strong social mission to improve the lives of taxi drivers and passengers in Thailand, as well as to revolutionise the Thai taxi industry. Please join us at Grab in making a difference in Thailand. At Grab, we believe in driving change. We don’t build stuff just becaus ... Read more
Why join us: At Grab, we do what we love, and love what we do. Data-driven, passion-fueled – this is how we create cutting-edge Grab awesomeness. We will fly shortlisted applicants from around the world to meet with us at Grab.
Benefits
- Professional development
- Employee discount
- Five-day work week