Key Responsibilities

1. Lead and oversee the Tenant Relations team by planning work processes, setting operational guidelines, delegating responsibilities, and monitoring performance to ensure alignment with company policies, objectives, and service standards. Maintain team discipline and drive continuous performance improvement.
2. Build and maintain strong relationships with tenants by providing exceptional support, addressing concerns, and ensuring a positive tenant experience throughout the lease lifecycle.
3. Analyze tenant sales performance and business trends to evaluate tenancy effectiveness. Conduct lease renewal negotiations and recommend appropriate adjustments to lease terms and commercial conditions.
4. Coordinate and lead internal departmental meetings as well as cross-functional discussions with relevant stakeholders. Facilitate timely problem resolution and ensure tenant issues are handled efficiently with a strong focus on tenant satisfaction.
5. Plan, manage, and control budgets related to tenant engagement and relationship-building activities, including store openings, anniversaries, festive occasions, and other tenant appreciation initiatives.
6. Support and participate in marketing campaigns, promotional events, and tenant-led activities aimed at driving tenant sales performance and enhancing customer traffic to the shopping complex.
7. Oversee the overall operations of the Tenant Relations function, ensuring effective communication of company policies, regulations, operational updates, and promotional information to tenants. Provide guidance and support in resolving tenant operational issues.
8. Negotiate and follow up on outstanding tenant payments, while also encouraging tenant participation in company events, campaigns, and business development initiatives.

Qualifications

1. Bachelor's degree or higher in Business Administration, Marketing, Hospitality Management, Retail Management, or a related field.
2. Minimum 9 years of experience in retail, shopping mall operations, tenant relations, customer service, leasing, or related industries.
3. Strong interpersonal and relationship-management skills with a proactive and service-oriented mindset.
4. Demonstrated leadership capabilities with strong decision-making and problem-solving skills.
5. Passion for customer service and relationship building, with the ability to engage effectively with diverse stakeholders.
6. Good command of English, both written and spoken.
7. Ability to work effectively under pressure in a fast-paced retail environment.
8. Strong analytical thinking with the ability to make timely decisions and resolve issues efficiently.
9. Excellent negotiation, influencing, and stakeholder management skills, with the ability to coordinate effectively across internal and external parties to achieve business objectives.

Working Location: EM District, BTS (Phrom Phong Station)