Ikano Retail owns and operates IKEA stores in Singapore, Malaysia, Thailand, Mexico and the Philippines. We have an ambitious expansion plan and encourage our people to move between roles and even countries. We are not afraid to take on responsibility. We strive to make a positive impact on people and the planet. We laugh and have fun on a daily basis, working together. And we are always looking for people who share our values to join the IKEA family.

You collaborate with your colleagues in the store management team and as one Bangkok Market Area (MMA). You lead and co-ordinate functions in relation to Store Operations, Business Navigation, Safety & Security, Facilities and Logistics. You secure the right pre-conditions are in place for efficient, consistent and compliant operations by safeguarding in the store at all times good comprehension of and adherence to standard operating procedures. You define, implement and follow-up operational service level agreements with other stores and also with the hosting shopping centre, establishing a shared accountability on daily safe, secure and efficient operation of the store. IKEA Sukhumvit will be our 4th store in Thailand and part of The Emsphere retail development on Sukhumvit Road in Bangkok.

Your assignment

• Ensure effective and efficient operation at lowest cost, maximise our assets, also prevent unnecessary charges i.e. from TTs and others causes.
• Steer effective use of staff resources through using productivity measurement to ensure we constantly evaluate and improve our staff planning.
• Secure the pre-conditions and follow up on compliance checks within the store, ensuring the store is safe and secure and always in excellent shape for visitors, co-workers and that our property is safeguarded.
• Secure the roll out, comprehension, adherence and continuity of store Standard Operation Procedures.
• Implement and follow up on Service Level Agreements with supporting stores, within functions of the store and other stakeholders.
• Identify and secure business contingency plans to secure the continuity of the business during system failures.
• Proactively look at the store experience with customer eyes, identifying root causes of issues which impact negatively on store operations, establish and nurture collaboration with the shopping centre operation team, and use these insights to adapt routines and processes in order to improve the customer experience and operation efficiency.
• Secure a high level of competence amongst the co-workers using the right tools to enable a good meeting with the customers.
• Define, coordinate and improve workflows through a change process by bringing new initiatives that will enhance the current processes for efficiency, cost management for an overall positive customer experience.
• Ensure efficient and effective receiving processes by working closely with Fulfilment Stores.
• Secure that purchasing in all functions is made according to the principles defined in the Procurement Policy.

• Passion to develop the IKEA business and values within a new store format.
• Highly collaborative with a strong sense of togetherness to achieve goals.
• Passion for developing people as well as growing personal competence and using this to benefit the IKEA organisation.
• You have a proven record of strong and successful leadership.
• Good overview of IKEA operations and understanding of all aspects of the IKEA multichannel shopping experience at the various touch points in order to deliver a high level of service.
• Good stakeholder management and negotiation skills.
• Strong sense of urgency and result orientation.

Please apply by 10 July 2022.