Adidas (Thailand) Co., Ltd.
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Assistant Manager, Customer Service
atAdidas (Thailand) Co., Ltd.- Order management process (WHS/ORT/ECOMM)
- Enter accurately customer orders in the system.
- Call-off existing contract orders
- Process and send order confirmations
- Adjust order book according to latest information and inform customers and sales team on change
- Shipment/Return process perform regularly
- Generate & compile inventory data to ensure healthy stocks level at all times; Monitor article drops, shipment tracking and ensure all Pre-order have been picked up
- Deliver reliability and responsiveness to customer requests and complaints
- Provide operational support for customer related functions on T1 Studio, AFS etc
- Coordinate and ensure the system is all setup prior to the trade show
- Effective communicate cross-functional between internal interfaces and also external parties
- Ensure efficient monthly forecasting and reports as required by Sales/Customer Service/Marketing function and CM/SEA/APAC
- Analysis and problem solving in term of Process, Technical issue and co-ordinate with Global IT in rasie ticket and action
- Customized Hangtag handeling process; upload data via system, respond on ticket, etc.
- Manage, coach, and supervise the team
- Support Customer Service Manager on new project/new assignment/ad-hoc as required
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE – THE 3CS: CONFIDENCE, COLLABORATION AND CREATIVITY.
CONFIDENCE allows athletes to make quick decisions on the field, to reach higher. For us at adidas confidence means acknowledging that we don't have all the answers. But we are willing to take risks, we try new things. And if we fail, then this is part of our learning – it helps us improve.
COLLABORATION. Every elite athlete relies on partners: coaches, teammates, and nutritionists. We, too, know that we are stronger together. Winning as one team takes open and candid dialogue, inclusiveness and trust in each other's abilities and talents.
Being the best sports company in the world takes CREATIVITY. No great athlete succeeds by copying their predecessors' training plans and strategies. We have to be open to new ideas, explore, gain an edge and stand out. Only then can we succeed.
ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Customer Service
- Management
Job type
- Full-time
Company overview
Adidas is the go-to destination for athletic footwear, apparel and hardware. The brand offers an innovative range of products that are both stylish and functional. If you join us you join a company that is committed to designing products with athletes in mind, performing extensive research and devel ... Read more
Why join us: We are dedicated to finding, developing and retaining the best people for our company. In return at Adidas, we aim to make sure that our employees are happy and motivated. We offer a challenging, fun, and financially rewarding working environment. If you love sport and want to change the world, s ... Read more
Benefits
- Employee discount
- Job training
- Learning & Development Opportunities
