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Reservation Supervisor
atAvani Hotels and Resorts
Company Description
Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.
Job Description
As Reservations Supervisor you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further be responsible for maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be responsible for the inventory management, including allotments, groups blocks and rate codes in all applicable systems. You will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.
- Two years experience in hotel reservation and rooms divisions.
- Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
- Understand the dynamics of regional & local market, local competitors and events of the destination.
Reporting into Reservations Manager
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Management
Job type
- Full-time
Company overview
At AVANI Riverside Bangkok Hotel, there’s no bad view in the house. All of our 248 guest rooms and suites are located from the 12th floor and above, and come with fantastic views of the river along with our signature contemporary style. Snag some extra space for working or resting in one of twenty-f ... Read more
Why join us: We are looking for energetic and imaginative people to join our team and deliver this experience to our guests. With a flexible and positive work environment, and room to be creative, we strive to ensure timeless comfort and genuine warmth in all of our properties.
Benefits
- Professional development
- Social Security
- Free lunch & snacks
- Job training
- Learning & Development Opportunities