Responsibilities :

1. Plan and manage people
   • Manage and develop people and skills (annual review , objectives, compensation..)
   • Organize the team (task allocation and skills management) in order to secure an on-going customer relationship
   • Qualify people for positions
   • Measure people's performance and ensure their development by defining the training needs.
2. Manage and guarantee Sales Office operations
   • Participate in the organization of the sales office to achieve a match between customer expectations and LP/UOT strategies
   • Ensure achievement of the objectives set by the Customer Service Manager (performance, cost, PA (cost & FTEs), quality of service, activity reporting indicators and dashboard follow-up)
   • Implement actions for which he/she is responsible within the scope of D2C Platform action plans
   • Assure the substitution on the other Sales Office when needed
3. Implement operations related to Sales Office activities
   • Ensure link with marketing, sales, supply chain, supports and logistics teams by formalizing relationships and making sure they are handled correctly
   • Ensure the effectiveness and efficiency of Sales Office operations
4. Control risks
   • In order to take into consideration legal and fiscal requirements in operating modes, let inform the Customer Service Manager in case of drift.
   • Ensure the respect of order management operating instructions
   • Ensure the implementation of corrective action plans in his/her team
   • Participate to the entity's Business Continuity Management approach
5. Promote Customer Service Advisor commercial activity
   • In link with business managers, participate in the set-up of commercial actions dedicated to Customer Service.
   • Implement Customer Service commercial actions, drawn up with sales teams.
   • Contribute to the achievement and follow-up of commercial objectives dedicated to Customer Service.

• Graduated Bachelor's or Master's in the related field
• Experience 3 years in the field of Customer Service/Call Center and related fields
• Special Knowledge or Talent : Have Commercial Backgound. Understand Commercial terms and conditions
• Preferable Skills : People Management Skill
• Expected English Proficiency Level : Autonomous
• Disability person can't join the position because This position have to use multi skill ability
• Location : Minburi, Bangkok