This job has expired
Customer Service Representative (Call Center)
atUPS SCS Services (Thailand) LimitedCommitment to excellence is part of UPS's wining philosophy. It's no surprise then that UPS has been rated the "World 's Most Admired" mail, package and the freight delivery company in a Fortune magazine survey for the fourth consecutive year, So, if you share the same commitment to excellence, come join UPS – the world's largest package and document Delivery Company.
Job Responsibilities:
- Handle and provide solutions to customer complaints, claims, service
- guarantee requests in a timely an accurate manner
- Handle incoming calls for pick – up, price quotation, service information,
- complaints, etc
- Identify and record complaints on service issues
- Update record, follow – up and feedback customers
- Recommend solutions to service concerns / problems to higher authority
- To follow the company's rule & regulations strictly
- Update of customer database in the CSTC automated system
Qualifications:
- Bachelor degree in any field
- Very Good command of English
- Patient and pleasant personality
- Good telephone manners and Service Minded.
- Computer literate with good typing skill
- Able to work at UM Tower, BKK (Near Airport Link Ramkhamhaeng Station)
- Able to work in shift and on Saturday.
Experience required
- any or no experience
Career level
- Entry Level
- Middle Level
Only Thai nationals can apply
Salary
- Negotiable
Job function
- Customer Service
Job type
- Full-time
Age preferred
- From 22 up
Company overview
Going the extra mile makes the world work better. Logistics isn't just systems, supply chains, and epic infrastructure. It's a diverse team of individuals who bring their passion to the mission of UPS every day, offering better ways to orchestrate everything from complex international distributio ... Read more
Why join us: UPS has a working environment unlike any other in the world. Discover how we combine endless opportunities, innovation and rewards to create a truly unique career experience.
Benefits
- Professional development
- Health Insurance
- Job training
- Learning & Development Opportunities
- Pension Fund
- Dental Insurance
- Overtime pay
- Paid holidays
- Life Insurance
- Accident Insurance
- Annual bonus
- Performance bonus
- Maternity leave
- Social Security