Job Responsibilities:

1. Lead and manage day-to-day hotel operations across all branches to ensure consistent service quality and operational efficiency.
2. Supervise and support hotel managers to meet performance targets, guest satisfaction, and compliance standards.
3. Develop and manage operating budgets, monitor cost control, and ensure profitability across all properties.
4. Analyze operational performance and prepare regular reports with insights and recommendations for improvement.
5. Implement and maintain brand standards, service guidelines, and operational procedures throughout the chain.
6. Collaborate closely with cross-functional departments such as Marketing, Finance, and Human Resources to ensure aligned execution.
7. Conduct regular site visits to hotel branches to assess operations and provide coaching or corrective actions when needed.
8. Monitor industry trends and competitor activities to identify opportunities for operational enhancements or strategic initiatives.
9. Promote a positive organizational culture and foster the professional development of hotel teams.

Qualifications:

1. Thai national with a Bachelor's or Master's degree in Business Administration, Hotel Management, or a related field.
2. Minimum of 7–10 years’ experience in hotel operations, preferably within the budget or economy hotel segment.
3. Proven experience managing multi-site hotel operations and leading large teams.
4. Strong leadership, problem-solving, and strategic planning skills.
5. Deep understanding of both front-of-house and back-of-house hotel functions.
6. Excellent interpersonal and communication skills, with the ability to motivate and inspire teams.
7. Proficient in operational tools and systems (e.g., Property Management Systems, Excel, Power BI, etc.).
8. Good command of English (both written and spoken).