About us

Thai Beverage Public Company Limited is one of Asia’s leading beverage companies with a strong heritage and a commitment to continuous growth and innovation. We are dedicated to creating high-quality products and delivering exceptional experiences to our customers across the region.

About the role

We are seeking an Operation Training Manager to join our Human Capital team at Thai Beverage Public Company Limited. This strategic role is responsible for driving learning and development initiatives that enhance operational excellence, service standards, and workforce capability across the organization.

You will lead the design, development, and implementation of impactful training strategies, with a strong focus on hospitality excellence, guest experience, operational consistency, and leadership development. Working closely with business leaders and operational teams, you will identify capability gaps, develop scalable learning solutions, and build a strong learning culture that supports business growth.

This role offers an exciting opportunity to shape world-class training programs, strengthen talent capabilities, and create measurable impact on employee performance, service quality, and organizational success.

Key responsibilities

Learning & Development Strategy

• Lead the design and execution of comprehensive learning and development strategies that support business objectives, brand standards, and operational excellence.
• Develop competency frameworks, career development pathways, and succession-focused learning journeys across all operational levels.
• Establish and continuously enhance training systems, ensuring consistency, scalability, and measurable business impact.
• Design and facilitate world-class Luxury Hospitality, Fine Dining Service, and Guest Experience programs.

Operational Excellence & Service Standards

• Drive operational consistency and service excellence across all restaurant locations through structured audits, coaching, and performance improvement initiatives.
• Evaluate operational gaps and implement sustainable solutions to elevate service quality and execution standards.
• Develop and maintain SOPs, Sequence of Service, and signature service rituals that reinforce the brand's premium positioning.
• Lead training and operational readiness programs for new restaurant openings and business expansion projects.

Leadership & Talent Development

• Partner with operational leaders to develop high-performing Restaurant Managers, Supervisors, and service teams.
• Establish a robust Train-the-Trainer framework to ensure effective knowledge transfer and training sustainability.
• Strengthen leadership capabilities, coaching culture, and service mindset across the organization.
• Support talent identification, succession planning, and future leadership development initiatives.

Guest Experience & Hospitality Culture

• Champion a culture of exceptional hospitality that reflects luxury dining and premium guest experience standards.
• Develop Emotional Hospitality and Personalized Service capabilities to create memorable guest experiences.
• Analyze guest feedback, service trends, and customer insights to drive continuous improvement.
• Design and implement effective service recovery frameworks aligned with luxury hospitality expectations.

Performance Management & Business Impact

• Establish training KPIs, performance metrics, and evaluation frameworks to measure learning effectiveness and operational outcomes.
• Monitor service performance, productivity, and team capability development through data-driven analysis.
• Prepare strategic reports, insights, and recommendations for senior leadership to support organizational growth and operational excellence.
• Ensure all learning initiatives contribute to measurable improvements in guest satisfaction, employee performance, and business results.

What we're looking for

• Bachelor's degree or higher in Hospitality Management, Hotel Management, Human Resource Development (HRD), Business Administration, or a related field
• Minimum 8 years of experience in training and development, preferably in an operational or manufacturing environment
• Minimum of 8 years of experience in the Hospitality, Restaurant, or Fine Dining industry.
• Proven experience in Training & Development and/or Restaurant Operations.
• Experience managing teams across multiple branches/locations will be an advantage.
• Experience in Michelin-starred restaurants, luxury hotels, or premium dining establishments will be highly preferred.

What we offer

At Thai Beverage Public Company Limited, we believe in investing in our employees' growth and wellbeing. We offer a competitive salary package commensurate with experience and qualifications. Additionally, we provide comprehensive benefits including health and wellness programmes, professional development opportunities, and career advancement pathways. We foster a collaborative and inclusive workplace culture where your contributions are valued and recognised. We are committed to supporting work-life balance and provide flexible working arrangements where appropriate. Our organisation offers opportunities to work with a dynamic team in a fast-paced environment, contributing to the success of one of Asia's leading beverage companies.

Apply now

If you are passionate about training and development and meet the above criteria, we would like to hear from you. Please submit your CV, cover letter, and any relevant supporting documents to our Human Capital department.

Join us in building a skilled and motivated workforce that drives operational excellence across Thai Beverage Public Company Limited.