Job Purpose

Responsible for end-to-end quality assurance (QA) and control oversight across Anti-money laundering (AML), Counter-Terrorist Financing (CTF), Foreign Account Tax Compliance Act (FATCA), and Common Reporting Standard (CRS) for Line 1 and Line 1.5 operations. Perform continuous QA/QC on key Anti Financial Crime (AFC) processes including Know Your Client (KYC), Electronic KYC (eKYC), Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Customer Risk Rating (CRR), Trigger Events, Periodic Reviews, and FATCA/CRS self-certification ensuring control effectiveness, data quality, and regulatory compliance.

Provide Line 1 oversight on cases requiring senior management approval, support regulatory-critical activities including certification, data validation, and regulatory submissions to the Revenue Department and Internal Revenue Service (IRS). Additionally, deliver AFC training to Line 1.

Key responsibilities:

AML/CTF QA & Control Oversight

• Perform key QA activities and review completeness, accuracy, and consistency of Line 1 and Line 1.5 deliverables for AML compliance with regulations and FWD's policy
• KYC/eKYC Random QA — validate completeness of KYC data per AML requirements; ensure data accuracy and proper system capture
• CDD/EDD Random QA — validate completeness of CDD/EDD per AML requirements; ensure data accuracy and system integration
• NSS + CRR QA — review quality of Line 1 alert closures; monitor SLA compliance; verify correct alert workflow routing
• TER + PR — provide QA and oversight on Trigger Event and Periodic Reviews

FATCA/CRS QA & Regulatory Activities

• Perform random reviews (UW/POS/Claims) of FATCA/CRS self-certification forms for completeness and accuracy to ensure FATCA/CRS data is accurately and completely captured in the system
• Conduct high-value account reviews to ensure compliance with FATCA/CRS requirements
• Validate FATCA/CRS data quality prior to submission to the Revenue Department
• Review FATCA Internal Certification from Operations before Management sign-off
• Conduct electronic search to find overseas indicia and identify reportable customers (FATCA = U.S. indicia; CRS = any participating country — 113 countries)
• Prepare FATCA/CRS data in the Revenue Department template and translate customer data from TH to EN
• Submit reportable customers to the Revenue Department and IRS
• Review results from Line 1 and report to Line 2 for review
• Review customer data (FATCA Customer Due Diligence) to identify U.S. indicia of policyholders and premium payers
• Review and consolidate FATCA Questionnaire responses from UI/PO/Claims for COO approval prior to submission to Compliance
• Review and summarize FATCA cases recorded in the manual log, ensuring completeness and accuracy

Training, Follow-up & Reporting

• Provide ad-hoc AML training when there is a change of AML process or request by Line 1
• Deliver AML and FATCA/CRS training and guidance to Line 1 and act as trainer for Line 1 with Line 2 providing train-the-trainer support
• Report QA results and key AML/FATCA risks to Management and Compliance
• Assess inclusion of Vendor / Seller / Hospital Partner under Line 1.5 oversight consideration
• Support regulatory-critical FATCA/CRS certification and data validation activities

Qualifiations:

• Bachelor’s degree or higher in Business Administration or related fields.
• Certified Anti-Money Laundering Specialist (CAMS) or relevant AML/Compliance certifications
• LOMA 1-2 is a plus
• At least 3 years in compliance, QA, operations, or risk management preferable in life insurance or financial services. Strong knowledge in AML/CTF, FATCA/CRS regulations.
• Experience with KYC/CDD/EDD processes and regulatory reporting is highly preferred.
• Excellence command in Thai and English