Key Responsibilities:

1. Shop Operations (End-to-End Management)

• Oversee daily bookshop operations, ensuring the store is organised, clean, and welcoming.
• Maintain shop displays, product arrangements, and visual merchandising.
• Ensure all SOPs are followed and continuously improved.

1. Book Curation & Customer Insight

• Curate book titles and product selections that align with Today We Read’s customers, brand positioning, and programme themes.
• Stay active on the shop floor to listen to customer feedback, preferences, and requests.
• Translate customer insights into improved curation, restock decisions, and new title recommendations.
• Work with management to refine category focus and seasonal or thematic selections.

1. POS & Product Management

• Add all products (books, merchandise, consignment items) into the POS system with complete and accurate data.
• Ensure pricing, categories, and stock data are correct and regularly updated.

1. Inventory & Stock Management

• Receive all products and check accuracy against invoices.
• Record inventory into the system and track stock movement.
• Perform regular inventory checks, cycle counts, and monthly audits.
• Monitor stock levels, identify slow-moving and fast-moving items, and plan replenishment needs.

1. Procurement & Ordering Coordination

• Create required order lists based on stock levels, sales trends, and curation plans.
• Prepare PR / PO documents (training will be provided).
• Coordinate closely with back-office admin on procurement processes, documentation, and follow-ups.
• Track order status, delivery schedules, and ensure timely stock replenishment.

1. Vendor Coordination

• Prepare PR / PO documents (training will be provided).
• Coordinate with publishers, suppliers, and consignment partners.
• Follow up on delivery schedules, product information, and missing or damaged items.
• Maintain positive, professional relationships with all vendors.

1. Sales & Customer Experience

• Lead cashier operations when needed; ensure accurate transactions and cash handling.
• Support customers in selecting books and merchandise, offering thoughtful and personalised recommendations.
• Maintain service standards and ensure customers feel welcomed and supported.

1. Sales Analysis & Reporting

• Track best-sellers, slow-moving titles, and customer preferences.
• Prepare weekly and monthly sales and stock reports.
• Suggest curation adjustments, restock priorities, and sales strategies based on data and observation

1. Team Support / Leadership

• Provide guidance, on-the-job training, and support to junior staff.
• Delegate tasks appropriately and ensure the team meets daily standards.
• Act as the key holder when required.

1. Consignment Product Management & Reporting

• Prepare monthly consignment reports for all consignment partners.
• Track sold quantities and remaining stock by title.
• Propose replenishment quantities for consignment items.
• Maintain accurate records of sales, returns, and outstanding balances.

1. Event & Workshop Support

• Act as the main bookshop coordinator for events, exhibitions, workshops, and author sessions.

• 
  Coordinate with the Marketing Team to ensure:

  • Event information is accurate (dates, time, age group, pricing, titles involved)
  • Frontline bookshop staff are fully briefed and prepared
  • Promotional messaging matches actual shop and programme execution
• Prepare book selections, displays, and stock relevant to each event or exhibition.
• Oversee setup and readiness of the bookshop area before events.
• Provide post-event feedback and insights to the Manager and Marketing Team.

Work Schedule

• Bookshop operation hours: 10:00 AM – 7:00 PM
• Staff must be able to work on a shift basis, including weekends.

• 
  Required shifts:

  • 9:00 AM – 6:00 PM
  • 10:30 AM – 7:30 PM

• Able to work 6 days per week as scheduled by the manager.
  
  

Key Qualifications & Requirements:

• 2–4 years of experience in retail, bookshop operations, or inventory/POS management.
• Experience working at Kinokuniya, Asia Books, Naiin, B2S, or similar bookstores is a strong advantage.
• Able to communicate in English (reading emails, speaking with customers).
• Able to work with Microsoft Office/ Google Doc, Sheet, Slide, Drive
• Strong organisational skills and attention to detail.
• Comfortable working with POS systems, inventory software, and spreadsheets.
• Passionate about books and customer experience.
• Detail-oriented and responsible.
• Team-oriented with strong interpersonal skills.
• Agree to allow the company to take photos/videos during work for use in communications, promotions, and advertisements across all channels.
• Able to work 6 days/week, including weekends and holidays.