The customer is at the heart of foodpanda. As our Customer Service Agent, you are fully responsible for troubleshooting our customer when needed. If you are service minded and you enjoy helping the ones around you, this job is for you!

What we offer:

• A dynamic and challenging working environment with steep learning curve
• A vibrant and international team with diverse backgrounds
• Wellness Fridays with free food and complimentary massages
• Regular office activities and team buildings
• Free English and Thai language classes for beginners

• Assist our customer with their orders using chat, telephone and email
• Handle customer complaints in an effective and productive manner
• Collaborate with different teams in resolving customer queries
• Meet the customer satisfaction targets imposed by the line manager
• Take part in the development of a very exciting, fast-growing global company.

• Fluent in both Thai and English
• Ability to handle stress and difficult customers
• Excellent communication skills and good time management ability
• Interest in a food industry
• Good time management skills
• Social character with a positive attitude towards new challenges and a hands-on mentality.