Job Responsibilities

Handle overseas sales support and customer service for international clients.

Coordinate with customers, the Sales team, and Production Planning to process sales orders and arrange delivery schedules.

Prepare and manage export documents, ensuring accuracy and compliance with export regulations.

Coordinate with freight forwarders, shipping lines, customs brokers, and other logistics partners to ensure timely shipment.

Monitor shipment status and provide updates to customers throughout the export process.

Compare freight rates and logistics service providers to support efficient and cost-effective transportation.

Prepare monthly billing documents and coordinate with the Accounting Department regarding invoicing and payment.

Work closely with internal departments to ensure customer requirements are met and deliveries are completed on schedule.

Perform other duties as assigned by the supervisor.

Comply with the Company's policies, quality management systems, environmental, food safety, and occupational health & safety standards.

Qualifications

Bachelor's degree in Business Administration, Economics, Liberal Arts, or a related field.

At least 3 years of experience in overseas sales coordination or international sales support.

Good knowledge of import and export procedures, including import/export documentation.

Good command of English in listening, speaking, reading, and writing.

Experience using SAP is preferred.

Strong communication, coordination, and interpersonal skills.

Proficient in Microsoft Office applications.