About the role

We are seeking a dedicated and customer-focused Senior Airfreight CS Executive - Export professional to join GEODIS Thai Ltd. in the Bangkok Metropolitan Region. This is a full-time position offering an excellent opportunity to be at the forefront of our air freight operations. As a key member of our customer services team, you will play a vital role in ensuring seamless communication and exceptional service delivery to our clients within the air cargo forwarding sector. This position is integral to maintaining our reputation for reliability and excellence in the fast-paced world of international air freight logistics.

Key responsibilities

• Manage customer inquiries and shipment requirements professionally and proactively.

• Provide shipment visibility and timely updates throughout the transportation process.

• Work closely with operations, carriers, overseas offices, and customers to ensure service excellence.

• Develop and recommend logistics solutions that address customer needs and challenges.

• Build long-term customer relationships through exceptional service and responsiveness.

• Executing end to end export processes, including booking, airway bill (AWB) preparation, and customs clearance

• Liaising with airlines and co-loaders to secure optimal space and competitive freight rates

• Managing complex shipments, urgent cargo movement and exception handling with supervision

• supporting customer retention through proactive communication and problem solving.

• Maintaining close coordination with airlines and overseas offices to secure capacity and optimize routing solutions.

• contributing to yield management, operational efficiency and cost control initiatives,

• Supporting tender implementation, SOP compliance and continuous process improvements.

• providing mentorship and guidance to junior team members to strengthen team capability

What we're looking for

• Minimum 5 years of Airfreight operation or Customer services knowledges prefer with local airline connection

• Proven experience in airfreight customer service, preferably within the air freight or logistics industry

• Strong knowledge of airfreight services, air cargo operations, including procedures, terminology, and regulatory requirements

• Communication and interpersonal abilities in English

• Proficiency computer skills, particularly in Microsoft Office and experience with Cargo Wise system will be advantage

• Problem-solving mindset with the ability to work independently and as part of a team

• Familiarity with Thai customs regulations and international air freight procedures would be beneficial

What we offer

At GEODIS Thai Ltd., we are committed to supporting our employees' professional development and well-being. We offer a competitive salary package commensurate with experience and qualifications. Our benefits include opportunities for continuous training and career progression within our global logistics network, a collaborative and supportive work environment, and access to employee wellness programmes. We value work-life balance and aim to provide flexibility where possible. Additionally, staff enjoy discounts on our services and access to a range of employee benefits designed to enhance job satisfaction and retention.

About us

GEODIS Thai Ltd. is a leading provider of freight and cargo forwarding services operating across the Bangkok Metropolitan Region and beyond. As part of the global GEODIS network, we specialise in comprehensive logistics solutions including air, sea, and land transportation. Our mission is to connect the world with seamless, innovative supply chain solutions that drive business success. We are committed to delivering exceptional customer service, maintaining the highest standards of professionalism, and building long-term partnerships with our clients. Our team comprises experienced logistics professionals dedicated to overcoming challenges and exceeding expectations in the dynamic world of international freight management.

Apply now

If you are a motivated and customer-oriented individual with experience in air freight or customer services within the logistics sector, we would like to hear from you. Please submit your CV and a cover letter detailing your relevant experience to join our team at GEODIS Thai Ltd.