The main duty of a Sales & Customer Management (SCM) Officer is to ensure a high quality, welcoming and efficient integrated customer service experience to all new and existing customers with the purpose of meeting/exceeding sales and customer management targets across all British Council services.

To act as British Council's ambassador and provide top quality, welcoming and efficient integrated sales customer engagement experience to all new and existing customers and deliver Sales & Customer Management targets in order to enable the Council to meet its business targets and objectives.

We are looking for a Sales & Customer Management (SCM) Officer in our Siam Square centre to ensure a high quality, efficient and integrated customer service experience to all new and existing customers.

Interested applicants should read through the Role Profile and apply online via: https://tinyurl.com/THA-NT-1822-2e

Closing date for applications: 21 March 2019 (23:59 UK Time)

Responsibilities

• As the Officer, you will meet/exceed sales and customer management targets across all British Council services.
• Your key tasks are to respond to all queries, follow up on leads and provide consultations to all prospects.
• You will also have the opportunity to recommend a course that best suits our customers in order to close deals.
• Other duties will include handling complaints and feedback, being the first point of contact for credit or refund requests and also to ensure registration of current and new customers are accurate.

Qualifications

• Fluent in both English & Thai
• Education to tertiary level at any disciplines
• At least 1-2 years experience in sales and customer management environment of education or services related field