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Sales & Customer Management Officer (Front Line) – Siam Square
atBC Operations (Thailand) LimitedThe main duty of a Sales & Customer Management (SCM) Officer is to ensure a high quality, welcoming and efficient integrated customer service experience to all new and existing customers with the purpose of meeting/exceeding sales and customer management targets across all British Council services
To act as British Council's ambassador and provide top quality, welcoming and efficient integrated sales customer engagement experience to all new and existing customers and deliver Sales & Customer Management targets in order to enable the Council to meet its business targets and objectives.
We are looking for a Sales & Customer Management (SCM) Officer in our Siam Square centre to ensure a high quality, efficient and integrated customer service experience to all new and existing customers.
We are looking for a Sales & Customer Management (SCM) Officer in our Siam Square centre to ensure a high quality, efficient and integrated customer service experience to all new and existing customers.
- As the Officer, you will meet/exceed sales and customer management targets across all British Council services.
- Your key tasks are to respond to all queries, follow up on leads and provide consultations to all prospects.
- You will also have the opportunity to recommend a course that best suits our customers in order to close deals.
- Other duties will include handling complaints and feedback, being the first point of contact for credit or refund requests and also to ensure registration of current and new customers are accurate.
- Fluent in both English & Thai
- Education to tertiary level at any disciplines
- At least 1-2 years experience in sales and customer management environment of education or services related field
Experience required
- 1 years
Career level
- Entry Level
Only Thai nationals can apply
Salary
- 20,000 - 25,000 THB, Negotiable
Job function
- Sales
- Customer Service
- Administrative
Job type
- Full-time
Company overview
British Council Thailand Do you want to make a difference? The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making ... Read more
Why join us: Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rig ... Read more