Siam Commercial Bank (SCB)
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Manager Privilege Management
atSiam Commercial Bank (SCB)Job Description
- Analyze and translate market research data, customer feedback, and technology trends to the new strategic privilege model or ideas of Financial/Advisory privileges or any privileges that meet wealth customer's lifestyle
- Provide customer analysis on customer privilege usage, behavior, post-campaign evaluation, competitor analysis, that serve for SCB Wealth Customers (Private Banking, First and Prime)
- Develop and implement privilege marketing programs from concept to completion, using data to drive success and continuous improvement
- Assess, forecast, measure, and share insights with Management team and follow up action plans to execute all activities
- Control, track, review and plan the annual financial of privilege budge for privilege redemption, partnership marketing, trips, New Year Gift, Birthday gift and etc.
- Lead wealth customers engagement and journey mapping by analyzing all customers touch points to maximize commercial opportunities
- Negotiate business or partnership, make commercial deals to ensure that the conditions of agreements will be win-win model and best fit for all partners in accordance with bank's contract guidelines and policies
- Implement the privileges program to customers by working with IT, Operation team, RM, Customer Service, Credit card team as well as Marketing to ensure that all communication channel have been done smoothly
- Supervise Marketing Communication Team and Customer Experience Team for all artwork design including co-ordinate closely with Legal & Compliance for define T&C of all privileges and promotional campaign
- Solve daily operation issues of Wealth customer enquiries and complaints
Qualifications
- Bachelor's degree or higher in Business Administration, Finance & Banking, Marketing, Technology or related fields
- Minimum of 8 years of experience in Privilege Analysis, Strategic Planning and Strategic Management
- Experiences and understanding of Wealth people lifestyle to handle partnership marketing, trips, manage the implementation the events with the completion of campaign tracking
- Excellent communication skill and ability to lead in modernize way of working with customer centric mindset
- Strong in digital & technology knowledge and critical thinking with creativity
- Credit card working experience or CRM experience is a plus
We're committed to bringing passion and customer focus to the business.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Management
Job type
- Full-time
Company overview
Size:2000-5000 employees
Industry:Banking & Finance
Location:Bangkok
Website:careers.scb.co.th/th
Founded in:1906
Ranking:4/5
Siam Commercial Bank is the first bank in Thailand that was informally established in 1904 as "Book Club". According to the Bank of Thailand, it is Thailand's fourth largest commercial bank in terms of total assets, deposits, and loans.
Why join us: สมัครฝึกงานธนาคารไทยพาณิชย์เพื่อเริ่มต้นอาชีพการงานของคุณด้วยการค้นหาว่าคุณเก่งในเรื่องอะไร อีกทั้งยังได้รับประสบการณ์ในการทำงานด้านธนาคารอีกด้วย โปรแกรมฝึกงานของธนาคารไทยพาณิชย์จะให้โอกาสนักศึกษาปีสุดท้ายได้รับประสบการณ์การทำงานในตลาดที่มีการแข่งขันมากที่สุดในทวีปเอเชีย โปรแกรมฝึกงานของเราจะมีระ ... Read more
Head office: Siam Commercial Bank PCL., Head Office 9th Floor, Zone C, 9 Ratchadapisek Rd., Jatujak, Bangkok, Thailand 10900
Benefits
- Professional development
- Learning & Development Opportunities
- Five-day work week
- Performance bonus
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