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Customer Experience Manager

atSiam Commercial Bank (SCB)

Job Description
  • Develop customer experience strategy and customer journey in accordance with customer insights and behavior analysis
  • Identify possible opportunities to improve, analyze, and prioritize customer segments, journeys and areas for optimization and innovation based on quantitative and qualitative data
  • Facilitate the discovery and design sessions using various approaches: i.e. journey mapping, VOC and business metrics analysis with internal stakeholders to define simple, effective initiatives to improve customer experiences
  • Establish practices and CX tools to manage and ensure business units and touch points to deliver upon customer experience standards

Qualifications
  • Bachelor's degree or higher in Business Administrations, Finance, Engineering, Economics, MIS, or related fields
  • At least 3 years of experience in customer experience strategy, consumer insights, or customer project management
  • Quick learners and adaptable to working both independently and within a team environment
  • Excellent interpersonal, problem solving and time management skills, with the ability to manage multiple and shifting priorities and projects
  • Ability to think strategically, high attention to detail, highly organized and self-motivated
We're committed to bringing passion and customer focus to the business.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.
Experience required
  • any or no experience
Salary
  • Negotiable
Job function
  • Management
Job type
  • Full-time
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Company overview

Size:2000-5000 employees
Industry:Banking & Finance
Location:Bangkok
Website:careers.scb.co.th/th
Founded in:1906
Ranking:4/5

Siam Commercial Bank is the first bank in Thailand that was informally established in 1904 as "Book Club". According to the Bank of Thailand, it is Thailand's fourth largest commercial bank in terms of total assets, deposits, and loans.

Why join us: สมัครฝึกงานธนาคารไทยพาณิชย์เพื่อเริ่มต้นอาชีพการงานของคุณด้วยการค้นหาว่าคุณเก่งในเรื่องอะไร อีกทั้งยังได้รับประสบการณ์ในการทำงานด้านธนาคารอีกด้วย โปรแกรมฝึกงานของธนาคารไทยพาณิชย์จะให้โอกาสนักศึกษาปีสุดท้ายได้รับประสบการณ์การทำงานในตลาดที่มีการแข่งขันมากที่สุดในทวีปเอเชีย โปรแกรมฝึกงานของเราจะมีระ ... Read more

Head office: Siam Commercial Bank PCL., Head Office 9th Floor, Zone C, 9 Ratchadapisek Rd., Jatujak, Bangkok, Thailand 10900
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Benefits

  • Professional development
  • Learning & Development Opportunities
  • Five-day work week
  • Performance bonus

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